Ratings based on 71 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2023
by A verified traveler
Posted 25 Sep 2023
The hotel manager CoCo was particularly helpful and provided excellent, above and beyond service to me. If you stay at this hotel, you should know that staff don't speak English, but CoCo the manager spoke excellent English which helped on several interactions.
by A verified traveler
Posted 16 Jul 2023 on Lastminute
The property itself was lovely but the pool was out of action, which was one of our main reasons for staying there. The communication and attitude of staff at check in was TERRIBLE and no attempt was made to speak to me as the person with the booking and paying for 8 people checking in. No smile, no explanation of amenities, breakfast, pool being shut or how to get to our room. They just chucked the key cards on the counter and served the next person. We got better service at the restaurant around the corner where we spent 200 yuan! I immediately translated how unhappy I was with the service. They took a photo and said sorry in English. When we checked out there was a very happy English speaker there waiting for us but the ones who served us at check in wouldn’t even look at me.
by A verified traveler
Posted 14 May 2021 on Orbitz
Great experience as always. Helpful staff, beautiful room, comfortable bed, and delicious buffet breakfast. Our favorite get-away in xining
by A verified traveler from Cape Town
Posted 11 Nov 2019
Amazing value for money. Matches anything in the world for its price point. Would love to stay here more often.
by A verified traveler
Posted 29 Sep 2019 on Orbitz
Staff is outstanding in their service. In fact, one concierge came to our room to show us how to operate the laundry machine as we were Chinese illiterate. When we asked to purchase an umbrella from the Sebel, the manager went out of his way to accommodate our request.
by A verified traveler
Posted 18 Sep 2019 on Orbitz
Nice location close to shopping and lots of dining options. Check in was super slow and was told the room I booked was not clean and ready at 9pm. Not meeting a high end hotel standard. Very disappointing stay and would not return.
by A verified traveler
Underwhelmed
Posted 3 Sep 2019 on HotelsUnderimpressed by the staff but location near malls is great
by A verified traveler
Posted 23 Jun 2019
The hotel was one of the nicest I've ever stayed in. The only problem was that none of the taxi drivers at the airport knew where it was. If the name given on the internet were Sebel/SOFITEL, I would have no problem finding it.
by A verified traveler
Posted 14 Jun 2019
