Ratings based on 85 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I would like to give a big shout out to the Chief Butler (I'm embarrassed that I did not remember his name). This gentleman had gone above and beyond the call of duty in helping us with arrangement for transportations and dinner reservations. He's a gem.
In terms of breakfast, the selections are good, but I wish there are more or maybe change up daily so it doesn't get boring.
Overall, I'm very satisfied with the comfort and cleanliness of the hotel as well as the attentiveness from the staff. Highly recommend.
Comment from Hotel Management
7 May 2024 by Sam Gu, Hotel Management
Dear Lang,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It is our tireless pursuit to deliver excellent hotel experience to our guests. I've shared your motivating comments with the whole team, especially with Farsave whom you mentioned. Thank you very much for your recognition. At the same time, thank you for your constructive comments on breakfast. Our dedication and efforts will never end.We look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuResident Manager
by A verified traveler
Posted 29 Apr 2024
Friendly staff and beautiful room.
Comment from Hotel Management
30 Apr 2024 by Sam Gu, Hotel Management
Dear Dina,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, gives us great motivation and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
by A verified traveler
Posted 28 Apr 2024
Not too far from the bell, drum towers, and Muslim area.
Also within walking distance to the city wall
Comment from Hotel Management
29 Apr 2024 by Sam Gu, Hotel Management
Dear Lee,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you are satisfied with your recent stay with us. Thank you very much for your recognition.It is our tireless pursuit to deliver excellent hotel experience to our guests, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
by A verified traveler
Posted 27 Apr 2024
Beautiful luxurious property. And great rooms
Comment from Hotel Management
29 Apr 2024 by Sam Gu, Hotel Management
Dear Ritu,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.We are very glad to know that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests, and thank you very much for your recognition.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
by A verified traveler from Milpitas
Posted 5 Apr 2024
Great rooms
Comment from Hotel Management
7 Apr 2024 by Sam Gu, Hotel Management
Dear Huayan,Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you very much for your recognition and motivation.It is our tireless pursuit to deliver excellent hotel experience to our guests. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
by A verified traveler
Posted 9 Mar 2024
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Posted 28 Jun 2020
by A verified traveler
Posted 26 Nov 2019
It's a beautiful historic property - the most interesting hotel in Xi'an.
