Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2019
Comment from Hotel Management
12 Oct 2019 by Jane Sun, Hotel Management
Dear guest, thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. We are so pleased that you had a wonderful experience. As one of the four major ancient civilization capitals, we are so happy you had a wonderful travel in Xian. Thank you again for your great support and look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Aug 2019
Property need updating
Staff and coverage very helpful
Comment from Hotel Management
26 Aug 2019 by Jane Sun, Hotel Management
Dear valued guest, Thank you very much for choosing Shangri-La Hotel Xi’an China and sharing your stay experience with us. We too are disappointed with your stay experience with us and apologize for this incident. Your comments on service quality i have been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your next stay with us.
by A verified traveler
Posted 22 Jun 2019
Had one night stay, great location, good service, breakfast average.
Comment from Hotel Management
25 Jun 2019 by Jane Sun, Hotel Management
Dear Guest, Sincere thanks for your valuable and much positive comments. We will improve the breakfast you mentioned and i already shared your words with our team ensuring that we can supply good service and facility. It is our aim to share the Warmth of Hospitality with all our guests. Thank you for taking your valuable time to share your experience.
Sincerely,
by A verified traveler
Excellent stay!
Posted 22 May 2019 on HotelsExcellent service and clean rooms! Only downside: Xian's air quality is a mess!
Comment from Hotel Management
13 Jun 2019 by Jane Sun, Hotel Management
Dear Guest, Thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. The government is focusing on the air pollution control and further action is doing on. Thank you again for your support and look forward to welcoming you back in the future. Sincerely,
by A verified traveler
Excelent, just a little room for improvement
Posted 15 May 2019 on HotelsExcelent hotel, my only critique is the slow internet.
Comment from Hotel Management
13 Jun 2019 by Jane Sun, Hotel Management
Dear Guest, Thank you very much for choosing Shangri-La hotel, Xian and sharing your stay experience with us. Regard of the internet issue i have already share to IT team and will tack action to improve soon. Thank you again for your great support and look forward to welcoming you back in the future.
Sincerely,
by A verified traveler
Posted 6 May 2019
Comment from Hotel Management
13 May 2019 by Jane, Hotel Management
Dear Guest, Sincere thanks for your comments. Thank you for highlighting the food and service you experienced at the hotel. We will continue to consistently provide such level of appreciation to our esteemed clientele. We hope to welcome you back soon to Shangri-La home in the near future.
by A verified traveler
Posted 3 Apr 2019 on Hotels
Enjoyable very friendly staff and helpful especially Angela Li at check in she was very professional and helpful thank you..
Comment from Hotel Management
4 Apr 2019 by Jane Sun, Hotel Management
Dear Guest, Sincere thanks for your valuable and much positive comments. I will share your words with our team ensuring that we continue to consistently provide such level of appreciation to our esteemed clientele. It is our aim to share the Warmth of Hospitality with all our guests. We hope to welcome you back soon to Shangri-La home in the near future.
Your Sincerely
by A verified traveler
Posted 2 Mar 2019
Comment from Hotel Management
4 Apr 2019 by Jane Sun, Hotel Management
Dear Guest, Thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. We hope we will be the first choice for your next stay in Xian.
Sincerely,
by A verified traveler
Wonderful hotel in a wonderful city
Posted 28 Jan 2019 on HotelsExcellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing!
High recommended!!
by A verified traveler
Posted 24 Dec 2018
we like everything while we stayed in Shangri la in Xian. Their food is okay!
