Ratings based on 20 Verified Reviews
4.8 Room cleanliness
4.3 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
if u have other options dont choose this one
Posted 27 Jan 2023 on Hotelsby A verified traveler
Posted 22 Nov 2019 on Hotels
by A verified traveler
Posted 27 Oct 2019
Comment from Hotel Management
15 Nov 2019 by Erwin Hofer, Hotel Management
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.
by A verified traveler
Posted 10 Nov 2018 on Hotels
Comment from Hotel Management
12 Nov 2018 by Ella Wang, Hotel Management
Dear Guest, Thank you for your rating, we hope to welcoming you back again on a future trip to Xian.
by A verified traveler
Posted 28 Oct 2018
Comment from Hotel Management
12 Nov 2018 by Ella Wang, Hotel Management
Dear Guest, Thank you for your rating, we hope to welcoming you back again on a future trip to Xian.
by A verified traveler
Almost 5-star
Posted 4 Aug 2018 on HotelsLe Meridien is a brand new hotel, very modern, but a bit short-staffed. It is a bit removed from the center of Xi'an, but quite close to the Terra Cotta site (ca 30 minutes), which was great for us as tourists. The breakfast was very good. We stayed in a "club" room so we had free access to the top floor lounge with a small dinner buffet and refreshments. When we checked in we found out that our room had two twin beds for the three of us, so the manager accommodated us by moving us to a king room and providing an extra bed at no charge. We had a pleasant stay for our 3 nights in Xi'an.
Comment from Hotel Management
9 Aug 2018 by Ella, Hotel Management
Greetings from Le Meridien Xian Chanba.
Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us.
Thank you again for sharing your experience and we look forward to the opportunity of welcoming you back in the near future.
by A verified traveler from HKG
Remote
Posted 28 Apr 2018Too far away from town. Understaff! Nice people though
Comment from Hotel Management
2 May 2018 by Yuki, Hotel Management
Dear guest, Thank you for choosing Le Meridien Xi'an Chanba.We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again.
by A verified traveler from HKG
Remote, inconvenient, good service staff
Posted 28 Apr 2018Excellent front desk service willing n helpful! They are definitely under staff as reception has to take of check in, check out, left luggage, call taxi, swimming pool locker keys etc. I was shocked to see coffee shop staff re-fold guests' used napkins, n when challenged, she collected all back. I enjoyed swimming in the indoor pool but disappointed by the inoperable Sauna n Steam rooms. Overall I still like this hotel coz of the friendly front desk staff n the ambience.
Comment from Hotel Management
4 May 2018 by Yuki, Hotel Management
Greetings from Le Meridien Xi'an Chanba. Thank you for your feedback on your recent stay. We are pleased to know the front desk service make you enjoy stay.And also we have shared your feedback about lobby bar staff with the relevant department timely.We look forward to seeing you again.
by A verified traveler from australia
Well appointed hotel , staff only speak Chinese
Posted 2 Apr 2018Beautiful looking hotel , but smells like cigarette smoke everywhere!, even the sheets and pillows. Not in walking distance to any shops or restaurants, except theses in the motel itself. The staff are eager to help but have little English and often deliver wrong order or do not understand to help , there is no concierge and no help to book any tours
Comment from Hotel Management
11 Apr 2018 by Yuki, Hotel Management
Greetings from Le Meridien Xian Chanba. We appreciate your feedback and would like assure you that your detailed comments have been noticed.
We are working to improve the software and hardware standards those you mentioned. This is only through guests' comments like yours that we are able to improve and maintain the service standards and quality.
We hope to have the opportunity to welcome you again at Le Meridien Xian Chanba.
Recommended
for Getaway With Friendsby A verified traveler
Posted 30 Mar 2018 on Hotels
Comment from Hotel Management
9 Apr 2018 by Yuki , Hotel Management
Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.
