Ratings based on 86 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023
by A verified traveler
Posted 2 Dec 2023 on Hotels
by A verified traveler
Posted 15 Nov 2019 on Hotels
The staff were very helpful,breakfast was very good,building work being done near the hotel but didn't really bother us
Comment from Hotel Management
13 Dec 2019 by vivian, Hotel Management
Distinguished guests, thank you very much for your praise and love for Xi'an Big Wild Goose Pagoda Holiday Hotel! We are honored to see that you have recognized the location and facilities of the hotel. We will continue to work hard to give you more impeccable professional services and detailed experience to make the journey perfect. I look forward to your stay again!
by A verified traveler
Posted 14 Nov 2019 on Hotels
One major problem: Internet service was the worst of all hotels.
Comment from Hotel Management
13 Dec 2019 by vivian, Hotel Management
Thank you for your evaluation, I am very sorry that the problem of the hotel network has brought you a bad experience. We will strengthen the network performance check later to ensure that you can give you a good experience next time you stay.
by A verified traveler
Posted 3 Jul 2019
Decent location. A short 15 minutes walk to Big Goose Pagoda. Supermarket located around 5 minutes walk away. City center is 20-30 minutes car ride away.
Comment from Hotel Management
5 Sep 2019 by vivian, Hotel Management
Distinguished guests, thank you very much for your praise and love for Xi'an Big Wild Goose Pagoda Holiday Hotel! We are honored to see that you have recognized the location and facilities of the hotel. We will continue to work hard to give you more impeccable professional services and detailed experience to make the journey perfect. I look forward to your stay again!
by A verified traveler
Posted 22 Apr 2019
Comment from Hotel Management
3 May 2019 by Mey, Hotel Management
Dear Holiday Inn guests, Hello! Welcome to Holiday Inn Xi 'an Big Goose Pagoda. Our hotel has three restaurants including Western Restaurant, Chinese Restaurant, Japanese Restaurant and offers special cuisine from all over the world and authentic Shaanxi cuisine. And the hotel is very convenient location, transportation is also very convenient. It is a very good choice for you to stay in Xi'an, and it is also a great honor for you to have a very happy experience this time. Thank you again for coming. I wish you a pleasant life and all the best!
by A verified traveler
Posted 18 Mar 2019
The hotel is very well maintained with nice helpful staff. The hotel is well positioned to have a taste of local life, also within walking distance to Shaanxi History Museum and Big Goose Pagoda.
The hotel double charged us by mistake, but sent back refund very quickly after email communication.
Comment from Hotel Management
26 Mar 2019 by mey, Hotel Management
Thank you for staying in Holiday Inn Xi‘an Big Goose Pagoda！ It is a great honor for you to give us your favorable comments, which is a very encouraging thing for us.Thank you for your favorable comments on the hotel's location, service and facilities.We are very sorry for the mistake in our work. Meanwhile, thank you very much for your understanding and support. All the staff of Holiday Inn Xi‘an Big Goose Pagoda sincerely invite you to come again!
by A verified traveler
Posted 21 Jan 2019
On arrival, I found the shower water running very slowly, with which I could barely take a shower. I asked the staff to get it repaired the next morning. When I got back in the evening, it was not fixed. I asked for it again when I went out for dinner. No actions taken. Finally, the duty officer offered to move me to another room the next day, which was the last night of my stay.
I saw foreign objects (in observable size and observable amount) in my glass of grapefruit juicy when I had breakfast in the restaurant. I asked the captain to check it out. He took it, had a discussion with his colleagues, but never came back to me.
Comment from Hotel Management
29 Jan 2019 by mey, Hotel Management
Dear guests,Thank you very much for choosing to check in Holiday Inn Xi‘an Big Goose Pagoda. We are very sorry for the problems you have met in the restaurant.We will investigate and rectify the matter recently, and we apologize for the unpleasant experience brought to you by the water problem in the room.If you like, please call us, we will give you a reasonable solution and satisfactory reply.Thanks again for your comments. I wish you a happy New Year and all the best!
by A verified traveler from KUALA LUMPUR, MALAYSIA
Posted 28 Dec 2018
nice hotel, convenience store and local restaurants nearby hotel. lobby should put on more light for midnight arrival guest.
hotel staffs should be more friendly while seeing guest around lobby area
Comment from Hotel Management
5 Jan 2019 by mey, Hotel Management
Thank you very much for choosing our hotel as your hotel for visiting Xi'an. We are very grateful to you for your evaluation of the hotel. Thank you for your comments and suggestions. I will feedback the situation you have reported to the relevant departments for improvement as soon as possible. Thank you again for your arrival. Sincerely invite you to come again!
