Ratings based on 596 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2020
Everything here is so grand! Service was superb. Breakfast was one of the best breakfast I've had in a Hotel. Hotel was super helpful in organising a taxi for us to the Airport.
Comment from Hotel Management
24 Feb 2020 by rsvn, Hotel Management
Dear guests, welcome to the Grand Noble Hotel. Thank you for sharing your stay experience and recognition. Your affirmation is the greatest encouragement to us. We will continuously improve our service quality. Grand Noble Hotel sincerely looks forward to your coming again and wishes you a pleasant journey.
by A verified traveler
Posted 14 Dec 2019 on Hotels
We were a bit surprised that the air conditioning in the December period is limited to heater only. It became really hot and unbearable in the room. Luckily, the hotel brought us a fan so that we can cool ourselves off a bit as the heater was way too powerful.
The wifi is non-existent because it is extremely slow.
Comment from Hotel Management
16 Dec 2019 by rsvn, Hotel Management
I'm very sorry for the problem you encountered, because in the winter of northern China, every year from November 15 to March 15 of the next year, this period belongs to the heating season, and municipal departments will start heating uniformly, which is also a feature of all northern cities in China. Thank you for choosing the Grand Noble Hotel, and look forward to your next visit!
by A verified traveler
Posted 18 Oct 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by rsvn, Hotel Management
Dear guests, thanks to the choice of Xi'an Grand Noble Hotel! Your recognition of us is our greatest encouragement, we will continue to improve to continue to provide the best quality service. I wish you a pleasant journey, all the best!
by A verified traveler
Nice stay
Posted 18 Sep 2019 on HotelsNice hotel in a good area. Easy to walk to main tourist sites.
Restaurant menu could be improved a little, it is a little confusing - maybe due to translation.
We had an incident in a lift. Apparently something went wrong and we dropped one floor which was a little frightening.
It gets very busy with tour groups staying there. Breakfast is crazy and the staff try their best
Good little bar in the front off the lobby
Comment from Hotel Management
24 Sep 2019 by rsvn, Hotel Management
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~
by A verified traveler
Posted 15 Sep 2019
Convenience to public transport and the rooms are clean.
Comment from Hotel Management
24 Sep 2019 by rsvn, Hotel Management
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!
by A verified traveler
Posted 8 Sep 2019
Reasonable prized, sumptuous lobby, friendly staff, helpful concierge
Comment from Hotel Management
27 Oct 2019 by rsvn, Hotel Management
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~
by A verified traveler
Posted 7 Sep 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by rsvn, Hotel Management
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!
by A verified traveler
Posted 2 Sep 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by rsvn, Hotel Management
The Grand Noble Hotel is a luxury hotel built by Taiwan's Ying-hui Group and provides first-class facilities and comprehensive services for leisure and business guests. The hotel is located in the heart of the ancient city of Xi'an, the most prosperous business district, shopping, entertainment and a variety of local restaurants, specialty shops in one, adjacent to the city's tourist attractions, traffic is very convenient.
by A verified traveler
Posted 2 Sep 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by rsvn, Hotel Management
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~
by A verified traveler
IT MAY HAVE BEEN "GRAND" IN THE PAST BUT NO LONGER
Posted 26 Aug 2019 on HotelsConsidering this hotel is used by many tour groups, I was expecting this hotel to be quite nice.
I booked 2 nights in a Club Room with Executive Lounge access. Due to availability, my 3rd (and final) night was going to be in a Balcony/Terrace room. Changing rooms didn't bother me.
When checking in, they wanted to give me the (cheaper) Balcony/Terrace room for 3 nights. I told them I still wanted 2 nights in a Club Room with Exec Lounge access.
I was told the Exec Lounge was closed as no staff turned up to work. I was supposed to have free access to food and beverages from 2 - 5pm.
As the Exec Lounge was closed, I was told I could have a free coffee & cookie from the cafe instead. They would also wash 1 t-shirt free of charge per day.
I was then told by a manager that he had worked there for over 10 years. At no time in that 10 years had the Exec Lounge been open!
I took down 2 t-shirts to be washed (free of charge) and they wanted to charge me. Total CHAOS!
The beds were as hard as a plank of wood and the rooms smelt like mildew.
Carpet and furniture was quite dated, the bathroom door kept coming off the sliding tracks & water pressure was terrible.
When I moved to the Balcony room, the new room also smelt like mildew & the bed was no softer.
The concierge was always very helpful & obliging.
In an excellent location. Around 8-minutes walk to the Bell Tower.
I'd visit Xi'an again but I would probably stay elsewhere.
Comment from Hotel Management
5 Sep 2019 by rsvn, Hotel Management
Hello, distinguished guests. Thank you for choosing the Grand Noble Hotel in Xi'an. We have been paying close attention to the feeling of the guests during their stay. At the same time, we have actively improved our professional level and service standards. I am sorry that we are still not perfect in some aspects. We will improve our shortcomings and make continuous progress. We attach great importance to your feedback and suggestions, and will strengthen the training of front-line employees. We hope to give you a fresh feeling next time you check in. We sincerely look forward to seeing you again!
