Luxury Hotels in Xcaret, Playa del Carmen

"Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!"

"10/10 on all. Jose at the beach service and butler service perfect. Great place to go and to go back again."

"We stayed at Paradisus Playa del Carmen and had an excellent experience overall. The resort truly deserves five stars. Our room was spotless, and housekeeping was outstanding. Every day while we were out, the staff cleaned the room, refreshed the bed sheets, and made it feel like the first day again. The pool area was very clean, well organized, and never felt crowded. Poolside service was attentive, and the drinks were high quality. The pool buffet and lunch options were delicious, with great variety and fresh ingredients. Chefs and staff clearly cared about food quality and presentation. The main buffet was open from morning until late evening and offered a wide selection. In addition, there were several specialty restaurants with very good food, and reservations were generally manageable. The beach area was clean and relaxing, with towels, a beach bar, and activities like kayaking included. Entertainment and shows were enjoyable and added to the overall experience. A few small cons: shows were held in different locations each night, so following the schedule was sometimes confusing. Also, some restaurants closed briefly between meal times, and the main pool and pool bar closed around 6 PM, which felt early. Bars in family areas also closed around 10–10:30 PM. Overall, these were minor issues in an otherwise fantastic stay. We would happily return and highly recommend this resort. Booking through Expedia was smooth, and staff professionalism made the vacation stress free."

"The staffs at the building 20 were excellent! Highly recommended."

"Great hotel staff was all ways happy and happy to help really place to loved my time there "

"It was nice"

"Great service from the staff, everyone was courteous with food was excellent quality"

"Everything was perfect! "

"Great stay, staff, events and food"