Ratings based on 717 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pittsburgh
Posted 26 May 2024
The reception staff were very polite and professional. Our room was clean and well kept. The bathroom was very clean and nicely laid out. The refrigerator was a little loud when it ran.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Elisabeth,Thank you for your positive feedback. We're delighted to hear that you found our reception staff polite and professional and that your room was clean and well-kept. We're glad you appreciated the cleanliness and layout of the bathroom as well. We apologize for any inconvenience caused by the refrigerator noise and will look into addressing this issue. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
Beds were extremely uncomfortable, breakfast options were lacking and bagels/bread were very dry.
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear Chelsea,We appreciate your feedback. We're sorry to hear that you found the beds uncomfortable and that the breakfast options didn't meet your expectations. Your comments will be shared with our team to address these issues and make improvements. Hope you will visit again.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
The young man at the front desk was great. Friendly and helpful.
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Debra,Thank you for sharing your feedback. We're delighted to hear that you had a positive interaction with our front desk staff! Providing friendly and helpful service is a top priority for us. We appreciate your kind words and will be sure to pass along your compliments to the young man at the front desk. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
9 Mar 2024 by Hotel Manager, Hotel Management
Dear Steven,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Feb 2024
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Comment from Hotel Management
5 Feb 2024 by Hotel Manager, Hotel Management
Dear Codi,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Jan 2024 on Orbitz
Comment from Hotel Management
29 Jan 2024 by Hotel Manager, Hotel Management
Dear Jeffrey,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Hotel Manager., Hotel Management
Dear Kevin,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Hotel Manager., Hotel Management
Dear joseph,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 31 Dec 2023
Shower was horrible. It leaked all over. Carpet was disgusting.
Comment from Hotel Management
1 Jan 2024 by Hotel Manager, Hotel Management
Dear Jon,Thank you for your stay. We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager
by A verified traveler from Webster
Posted 29 Dec 2023
I liked most everything. Raj at the customer service desk is very courteous. He made us feel welcomed and at home, especially after a 10 hour drive.
I think all toilets in hotels should be upgraded to comfort height.
Comment from Hotel Management
30 Dec 2023 by Hotel Manager., Hotel Management
Dear Timothy,Thank you for your great feedback. We're thrilled to hear that you had a positive experience, and we appreciate your kind words about Raj at the customer service desk. It's wonderful to know that he made you feel welcome and at home after a long drive. Your feedback about comfort height toilets is noted, and we'll consider it for future improvements. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
