Ratings based on 714 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
The young man at the front desk was great. Friendly and helpful.
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Debra,Thank you for sharing your feedback. We're delighted to hear that you had a positive interaction with our front desk staff! Providing friendly and helpful service is a top priority for us. We appreciate your kind words and will be sure to pass along your compliments to the young man at the front desk. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Feb 2024
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Comment from Hotel Management
5 Feb 2024 by Hotel Manager, Hotel Management
Dear Codi,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Jan 2024 on Orbitz
Comment from Hotel Management
29 Jan 2024 by Hotel Manager, Hotel Management
Dear Jeffrey,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Hotel Manager., Hotel Management
Dear Kevin,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Hotel Manager., Hotel Management
Dear joseph,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 31 Dec 2023
Shower was horrible. It leaked all over. Carpet was disgusting.
Comment from Hotel Management
1 Jan 2024 by Hotel Manager, Hotel Management
Dear Jon,Thank you for your stay. We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager
by A verified traveler from Webster
Posted 29 Dec 2023
I liked most everything. Raj at the customer service desk is very courteous. He made us feel welcomed and at home, especially after a 10 hour drive.
I think all toilets in hotels should be upgraded to comfort height.
Comment from Hotel Management
30 Dec 2023 by Hotel Manager., Hotel Management
Dear Timothy,Thank you for your great feedback. We're thrilled to hear that you had a positive experience, and we appreciate your kind words about Raj at the customer service desk. It's wonderful to know that he made you feel welcome and at home after a long drive. Your feedback about comfort height toilets is noted, and we'll consider it for future improvements. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Nov 2023
they wanted to charge me $10.00 for being 45minutes late to check in.
Comment from Hotel Management
30 Nov 2023 by Hotel Manager, Hotel Management
Dear Guest,We are sorry to hear about the inconvenience you experienced with the late check-in charge. Your reviews are important to us. Sincerely, Hotel Manager
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Hotel Manager, Hotel Management
Dear Judith,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2023
The hotel is right iff I-81. I notoced it was going through renovations. The night manager was friendly and helpful. Our room was your typical Super 8 setup. The shower head could be changed, the door paint could use some serious touch up, and air sanitation of the room. I did see signs about the hotel being a smoke-free facility. However, I believe that was a recent decision to the stagnant cigarette smell that is still noticeable. Maybe over time that'll go away. Other than that, everything else was good for the price.
Comment from Hotel Management
29 Nov 2023 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We appreciate your pleasant remarks. We apologize for any inconvenience you experienced during your stay. We'll take immediate steps to address these concerns and ensure a more comfortable and pleasant stay for our guests. Your feedback is valuable, and we hope to offer an improved experience during your next visit.Sincerely, Hotel Manager
