Ratings based on 32 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
I had one of the best experiences
by A verified traveler
Posted 25 Mar 2024
Three problems:
1. Many electrical sockets in the room did not work.
2. The smoke alarm went off every time I had a hot shower. Then staff interrupted me asking if I was smoking in the room. Rude.
3. Worst of all, the sauna in the health club was closed. If I pay that much money, I expect all health club facilities to be functioning.
Comment from Hotel Management
8 Apr 2024 by Franky, Hotel Management
Dear Guest , Thank you for providing feedback about your stay at Ascott Central Wuxi. We are going to improve facilities and equipment, we hope you can see our change when you come back next time.
by A verified traveler
Posted 20 Dec 2023
by A verified traveler from Muang Bang Phli
Posted 10 Jul 2023
Overall, Ascott Central Wuxi was a very good location for the vibe and within walking distance to mall, restaurants, movie theater, etc.
Only comment: 8th floor carpet leading to dining area was very dirty/soiled - appears similar to water stain that worsened over time. My suggestion is for hotel management to replace immediately.
Comment from Hotel Management
12 Jul 2023 by Franky, Hotel Management
Thank you for your kind advice. I already told the housekeeping and engineering department to deal with it.hope you can see the difference when you come back
by A verified traveler
Posted 11 Apr 2023 on Orbitz
That was once a very nice hotel but not anymore. Before our arrival, we have explicitly notified the hotel our precise arrival time (which would be a bit late in the evening) and have also explicitly requested for a room on a high floor. But then the check-in process was expectedly painful - we needed to remind the staff several times in multiple languages (first in English, then in their native tongue) during the check-in process that we were checking in before we were seriously served. They have taken no attention on our request and despite the fact the hotel was pretty empty, they ended up allocating us the most torn room on the lowest floor of their hotel - the toilet of that room was absolutely disgusting. We are paying the full rate (around 2-3 times more expensive than a similar hotel room nearby). Totally disappointed. And that's just the beginning, during the stay we encountered various issues (some of the lamps were not working, the toilet was extremely dirty and get congested from time to time, the TV couldn't be turned on - all kinds of issues one would expect from a really cheap and poorly managed hotel), we consider the whole stay as a lesson learned, and we are definitely not returning.
by A verified traveler
kitchen in room
Posted 15 Mar 2021 on Hotelscentral location , good rooms, clean, nice views. kitchen in room with washing washing, dryer, oven, cooker. very convenient
by A verified traveler
Posted 29 Sep 2019 on Hotels
by A verified traveler
Posted 21 Sep 2018
Over expectation.The room is big and clean. Will choose it again.
by Riza
Posted 11 Aug 2017 on Hotels
by Richard
Posted 26 Jun 2017 on Hotels
Comment from Hotel Management
6 Aug 2017
Thank you for taking the time to provide us with your feedback.
We are sorry to hear about your disappointment with our service and that we could not make your stay more comfortable. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.
I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that we will provide you meticulous service in the future to meet your needs.
Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.
We look forward to welcoming you again at any one of our serviced residences.
