Ratings based on 121 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cedar Park
Posted 16 May 2024
Beautiful property in a great part of town. All my encounters with staff were great. Highly recommend this hotel.
Comment from Hotel Management
17 May 2024 by Laura, Hotel Management
Thank you for choosing to stay at Sheraton Grand Wuhan Hankou Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.
by A verified traveler
Posted 8 May 2024
VERY NICE HOTEL TO STAY , MOST STAFF ARE VERY NICE.
Comment from Hotel Management
17 May 2024 by Laura, Hotel Management
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 24 Dec 2023
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 12 Dec 2023
by A verified traveler
Posted 30 Jul 2023
by A verified traveler
Posted 6 Feb 2022 on Hotels
Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.
Comment from Hotel Management
7 Feb 2022 by Digital Manager, Hotel Management
Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. St. Regis service as we always believe in creating associate engagement and guest loyalty.
by A verified traveler
Posted 15 Dec 2020 on Hotels
