Ratings based on 48 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2019 on Hotels
The suit room was impeccable. There are not much options close by for restaurants, but we tried both restaurants in the hotel and they are quite good. The only disappointment was that one of us was not feeling well and needed more rest. We asked for a late check out for one hour, before we head to the airport, and it was declined. At hotels at this level, I would expect more accommodations at customers’ need.
Comment from Hotel Management
4 Dec 2019 by Kelly, Hotel Management
Dear guest： first of all, thank you very much for choosing our hotel and making a good comment on our restaurant. Second, I am very sorry for not bringing you a perfect experience. The latest check-out time of the hotel is 14:00 . If you have any questions during your stay, please contact our guest service center immediately：6731 We will try our best to meet your needs. Thank you again and look forward to your next visit. Have a nice day.
by A verified traveler from Lusaka, Zambia
Posted 4 Oct 2019
NIce, good quoality, price worth and good surrounding.
Comment from Hotel Management
7 Oct 2019 by Aileen, Hotel Management
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.
by A verified traveler
Posted 25 Aug 2019
It’s a very good accommodation in the area,which I absolutely like and recommend to friends.
Comment from Hotel Management
4 Oct 2019 by Aileen, Hotel Management
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.
by A verified traveler
Posted 25 Aug 2019
Front door was not open for our early morning departure. Front staff couldn’t speak English (night staff). Hotel didn’t do currency exchange.
Comment from Hotel Management
4 Oct 2019 by Aileen, Hotel Management
Dear Guest,Thank you for choosing Royal Grace Hotel! We will continue to train our staff to serve you better.That Front door is Chinese Restaurant door .We are very sorry to tell you that after the restaurant closes, we will only keep the main entrance to the hotel, which is facing the garden .It is recommended that you use the gate near the garden before 06:30 in the morning.We are so sorry that we did not offer excellent experience for you,but we will improve our service standards to bring better experience to guests.We are looking forward to meeting you again.Wish you have a nice day.
by A verified traveler from Herndon, VA
Posted 10 Mar 2019
Beautiful hotel with very friendly staff. Upon check-in, ginger tea was served and the hotel staff are friendly and professional. The hotel is very clean and seems to be well maintained, and its location very convenient for business meetings in Optical Valley and Economic Development Zone. The hotel's Chinese restaurant also stands out for the local cuisine. Will definitely stay there again the next time I go to Wuhan for business.
Comment from Hotel Management
25 Mar 2019 by Jim, Hotel Management
Dear Guest.Thank you for choosing Royal Grace Hotel! We are happy to bring you a good stay experience. ,We＇ll try our best to do it .We are sincerely looking forward to your coming again.Wish you have a nice day.
by A verified traveler
Great place to stay
Posted 26 Nov 2018 on HotelsThe service at this hotel was expelempary. English language was enough to get everything I needed like booking cabs. The hotel is beautiful and the room very comfy. The breakfast was delicious. I didn’t go out in the area so not sore about location. Will definitely stay again!
by A verified traveler
Great Food
Posted 28 Oct 2018 on HotelsIt was a great hotel. Lots of extras and the food was very good.
by A verified traveler
Posted 27 Apr 2018 on Hotels
by Joseph
Great hotel but secluded
Posted 20 Dec 2017 on Hotelsthis hotel is absolutely beautiful and so comfortable. The beds and pillows are very comfortable and the hotel itself is very beautiful. The only drawback is it is in a remote location with nothing to walk to. You cannot walk to find food or shopping. The room service food was delicious but the menu was very small.
by A verified traveler
Posted 3 Dec 2017 on Hotels
