Ratings based on 348 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Room was clean but in need of a revamp. Carpet in hall was riding up and in need of replacing.
Inside the room, it was comfortable enough, but furniture was very old and rickety and just needs updating. Small areas where paint is peeling or damaged.
Overall, for the price, it’s hard to complain, but a major refurb is required for this to be a 4* hotel which is advertised.
by A verified traveler
Posted 21 Apr 2024
The welcome at reception was very nice, because we were on an overnight stop, we just want a sleepover.
The room very basic, and bathroom left a lot to be desired, just enough toilet roll for 2 visits!!
Towel rail hanging off the wall, an over bath shower that just wet the whole floor.
4 star facilities definitely not, would I return definitely not and I would not recommend.
We didn’t bother with breakfast just got in the car and carried on with our trip,
by A verified traveler
Posted 5 Apr 2024
Felt the property was old and needed updating. Carpets ill fitting and bubbles in room… skirting boards dusty. Just generally a bit of tlc needed
Comment from Hotel Management
5 Apr 2024 by Muthu Clumber Park Hotel & SPA Team, Hotel Management
Dear Sian,Thank you for your feedback. We appreciate your observations and take them seriously. Please rest assured that we are already in the process of planning a refurbishment for our rooms to address these concerns. Our aim is to provide our guests with a refreshed and rejuvenated experience, and we hope to have the opportunity to welcome you back in the future to experience our upgraded accommodations. Your input is valuable to us as we strive to continuously improve. Warm regards, Muthu Clumber Park Hotel & SPA Team
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Muthu Clumber Park Hotel & SPA Team, Hotel Management
Dear Richard, Thank you so much for the 5/5 review! Your review is greatly appreciated, we look forward to welcoming you again in the future!Warm regards.
by A verified traveler
Posted 27 Feb 2024 on Hotels
Fantastic hotel just wished the gym would open a little bit earlier
Comment from Hotel Management
28 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Dear Joe,We're delighted to hear that you had a fantastic experience at our hotel! Thank you for your feedback regarding the gym hours. We appreciate your suggestion and will take it into consideration for future improvements. We hope to welcome you back again soon!
by A verified traveler
Mutton dressed as Lamb
Posted 26 Feb 2024 on HotelsI imagine this was a very well kept hotel in the 1980's however its in need of a complete refurb. They seem to have advertised themselves as 4 star which again in the 80's or 90's maybe it was. There is nothing terrible here so long as your prepared for an average out of date hotel. I think I would have been less annoyed if they had not decided to charge 4 star food prices for 2 star food. Overall disappointed and not as advertised !
Comment from Hotel Management
27 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Dear Sean,Thank you for sharing your feedback with us. We appreciate your insights and will take them into consideration for future improvements. We apologize for not meeting your expectations and will work on enhancing our services.
by A verified traveler
Posted 18 Feb 2024
The bed was comfy but the room lacked plug sockets and the furniture was old. The carpet had a large stain and the corridor and rooms smelt unaired and musty.
Staff were not chatty and breakfast tables were not correctly set so you had to ask for cups, spoons, small plates etc.
it’s a shame because the pool was clean and the sauna was great.
We thought the pricing on dinner was too high £5 for coleslaw as a side was the most extreme! So we had dinner elsewhere.
Comment from Hotel Management
20 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Dear Clare,Thank you for sharing your feedback with us. We are glad to hear that you found the bed comfy and enjoyed our clean pool and great sauna. We appreciate your honest review regarding the lack of plug sockets, old furniture, and other areas for improvement. We will address these issues to enhance the overall experience for our guests. Your comments regarding staff interaction and breakfast set-up have been noted and will be shared with the team for further training. We apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Nice spa but tired rooms
Posted 13 Feb 2024 on HotelsI can't fault the spa area. We used the pool, sauna, steam room and jacuzzi and left feeling very relaxed. Unfortunately, the hotel rooms were quite poor in comparison. We paid for the superior rooms but the carpet was completely threadbare in places, the phone in the room didn't work, we couldn't get a wifi reception and there was no water in the room when we arrived. With the exception of the reception area, the communal area were all looking a little tired and knocked about. The food in the restaurant was limited, with no healthy option, but the portions were good and the food was tasty.
Comment from Hotel Management
20 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Dear Joanne,We're delighted to hear that you enjoyed the spa facilities and left feeling relaxed. We truly appreciate your feedback regarding the hotel rooms, wifi, and amenities. Your comments will be shared with the relevant teams for necessary improvements. We're glad you found the food tasty, and we will take note of your suggestions for healthier options. Your insights are valuable to us. Thank you for sharing your experience.
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
20 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Hi Hayley,We are really sorry that you had a 2 star experience with us recently.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Muthu Clumber Park Hotel and Spa, Hotel Management
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.
