Ratings based on 8 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
it bad
Posted 8 Feb 2020 on HotelsIt was night and just about right for the price
Comment from Hotel Management
9 Feb 2020 by Ammy, Hotel Management
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.
by A verified traveler
Grim
Posted 6 Jan 2020 on HotelsI chose this place for its location close to where I needed to be first thing the next morning. I knew it was cheap, so I didn't expect luxury. The staff I met were pleasant, and doing their best. BUT. The room was basic and the decor grim. Water in the basin and the shower came only in a dribble, so you had to be very patient waiting for any hot to come through. I never had time to wait for anything better than warm. The free WiFi didn't work. They were a bit nonplussed when I asked to order dinner, and rustled up some cold roast beef, chips, peas and salad which actually wasn't bad. My wanting breakfast also took them by surprise, but that was arranged and was also ok, except that I had to eat it in the restaurant were there is an intense smell of stale urine. I think it might be decomposing carpet underlay, but urine is what it smells like. When I left, they said perhaps if I'm in the area again, they'll see me again. They won't.
Comment from Hotel Management
7 Jan 2020 by Ammy, Hotel Management
Hey, David! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.
by A verified traveler
Never again
Posted 14 Dec 2019 on HotelsUpon arrival i was met by a small slim lady who is also the cleaner, her attitude towards me was horrendous, first she said i was to early, despite being on time, then she slammed the room key down on the counter, she spoke to me like utter trash, and didnt even tell me which way it was to my room, the room was tiny, bed uncomfortable, one of the worst stays ever, manners cost nothing, avoid at all cost.
Comment from Hotel Management
16 Dec 2019 by Ammy, Hotel Management
Sorry for the discommode, Terence! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.
by A verified traveler
Posted 28 Oct 2019
Nice staff.. lovely breakfast.. quite dated decor but still very pleasant and homely. Would stay again
Comment from Hotel Management
29 Oct 2019 by Ammy, Hotel Management
Hey, Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.
by A verified traveler from Workington
Posted 7 Oct 2019
Not great,we booked bed & breakfast but on arrival was told breakfast was now £7.50 each and should not expect it as we had only paid £40 for the booking. We refused & there was no apology or attempt to compromise. Not really bothered but a booking should be honoured as Expedia advertised the hotel as bed & breakfast but the hotel staff say they don't do the breakfast as a package. Very strange!! Hotel is next to busy road & railway station single glazing means you hear everything outside all night plus the tapping against the wall as the guests in the next room had sex was wonderful.living the dream!
Comment from Hotel Management
8 Oct 2019 by Ammy, Hotel Management
Hey, Julie! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.
by A verified traveler
Posted 7 Oct 2019 on Ebookers
Everything was good except that breakfast was included but they refused to supply it. I showed them the web page and that breakfast was included in the price but they said that they had never heard of ebookers. We had to go and get breakfast elsewhere.
Comment from Hotel Management
8 Oct 2019 by Ammy, Hotel Management
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.
by A verified traveler
Not great
Posted 19 Dec 2016 on HotelsHotel dated and expensive for what you get
by A verified traveler
Pleasant enough
Posted 15 Dec 2016 on HotelsPleasant staff and no real complaints other than (no offence) this is not an £80 a night hotel. Decor is a little dated
