Ratings based on 173 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Excellent location. Property clean inside and all around the outside. Nice playground and pool. Excellent camp kitchen.
Comment from Hotel Management
10 Apr 2024 by Helen, Hotel Management
Good Morning Deborah, Thanks for taking the time to leave us a great review. We're glad you enjoyed your stay and will pass on your feedback to our team too! Hope to see you back here soon, best regardsJBHP team
by A verified traveler
Posted 29 Mar 2024
We booked during the week for the luxury tent, it was clean, the caravan Park was nice, but infortunatly it's close to the road during the night you can hear the cars, and the 2 nights we stay it was some worker's who was starting they're diesel ute at 6.20am to go to work. So not easy to sleep to noisy. I think during the weekend will be better to stay there, but forget about during the week, or if you have a caravan will be ok because you are near the river, but the luxury tent not too good.
Comment from Hotel Management
10 Apr 2024 by JBHP, Hotel Management
Thank you for taking time to post a review Estelle on your recent booking in our Safari Tent. We are glad you enjoyed the Park and cleaning standards.We are sorry to hear that you were disturbed by some car noise, with the tent being canvas it can be louder than if you book in the villas however we hope you enjoyed everything else about your stay. Kind regards JBHP
by A verified traveler
Posted 8 Mar 2024 on Travelocity
Beautiful, great experiance
Comment from Hotel Management
9 Mar 2024 by Managment , Hotel Management
Thank you so much, Sheila. Hopefully, we see you soon! JBHP
by A verified traveler
Posted 29 Nov 2023
Prior to checking in I called to advise that we may be checking in a bit later in the day so I can confirm what their procedure was. During the conversation I was asked who is staying there and I replied two adults and 2 children. I was told each child would be an extra $15 a night which I disputed as there was a queen sized bed and 4 bunk beds in the 2 bedroom unit and Expedia does not advise of this charge and we are not over the maximum amount of guests. After a formal complaint with them they dropped the fee. To add a further sour taste in our mouth there was signage in the unit and also messages sent they we were expected to strip all the bedding and towels and ensure all washing up is done, take all our rubbish out to the front of the complex or we would be charged a $100 cleaning fee. Whilst I'm okay with washing up a few plates etc. I believe it's completely unreasonable to expect guests when they are on holidays to strip all their own bedding etc. and its either lasiness or cost cutting in my opinion by the holiday park to expect the guests to do this. Further the hot water was patchy where is would be extremely hot to nearly burn or too cold and not constant. The unit was also average in cleanliness and the window tracks not clean, curtains stained and lounges average. I find their pricing very expensive if you basically have to do some of their cleaning for them and unless the staff attitude changes with their unreasonable demands we won't be staying their again.
Comment from Hotel Management
13 Dec 2023 by JBHP, Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback with us. We appreciate your insights and want to address your concerns.We apologise for any inconvenience you experienced during your stay. Regarding the charge for additional children, we understand your initial frustration but as explained you were only charged for 2 adults. The managers offered you kids stay free as a gesture of goodwill. We have brought this issue up with Expedia and the issue of not being able to add children has been rectified on their part.Regarding the cleaning expectations, we understand that the request to strip bedding and towels may have seemed excessive. But this helps us maintain a high standard of cleanliness for all guests and helps keep the villas in good condition. We will review our communication to ensure it is clear and reasonable for our guests.We apologise for the issues with the hot water and that the cleanliness of the unit wasn't to your standard. These villas were checked before arrival and we would have liked to rectify these issues during your stay had you brought it to our attention.We value your feedback as it helps us improve our services. We are committed to providing a positive and enjoyable experience for all our guests.Best regards
by A verified traveler
Posted 29 Oct 2023 on Wotif
Everybody was so friendly
Comment from Hotel Management
30 Oct 2023 by Helen, Hotel Management
Thanks for taking the time to leave a great review, we will pass on the feedback to our team!Hope to see you another time
by A verified traveler
Posted 22 Oct 2023
The caravan park was one of the nicest parks I’ve stayed at. It has Astro turf on most of the caravan/tent sites with some sites having mesh tarps. Shower/toilet blocks were clean and modern. Laundry blocks and kitchen were clean and had plenty of washing machines. Lots of undercover BBQs, heated pool and kids play area. Close to shopping areas and eateries. Lots of cabins and permanent tent accommodation. I recommend this park and will return.
Comment from Hotel Management
22 Oct 2023 by Helen, Hotel Management
Good Morning Richard, Thanks for taking the time to leave us a great review. We're glad you enjoyed your stay and hope to see you back here soon, best regardsJBHP team
by A verified traveler
Posted 6 Oct 2023 on Wotif
Lovely clean caravan park near Huskisson
Comment from Hotel Management
11 Oct 2023 by Helen, Hotel Management
Hi MargaretThank you for taking the time to review our Park.We are glad you enjoyed your stay, Hope to see you for a return visit another timeBest regardsJBHP
by A verified traveler
Posted 22 Sep 2023 on Lastminute
I've been on holiday's for over a week this was the most expensive and the worst we stayed in
Toilet didn't flush properly water on bathroom floor maybe a leak
lights didn't work
Unit is so old needs replacing
Charged for my 12 year old to stay (no one else did)
The pictures are so misleading both apartment and aerial of park
It rated 9 how I don't know
Very very disappointed
Comment from Hotel Management
25 Sep 2023 by JBHP, Hotel Management
Hi Nigel,We appreciate you taking the time to provide us with your feedback. We are sorry to hear that the park wasn't up to your expectations.
by A verified traveler
Posted 17 Aug 2023 on Wotif
Very nice location. Well-presented and very clean. Will definitely come back here.
Comment from Hotel Management
28 Aug 2023 by JBHP, Hotel Management
Thank you so much for your positive review! We're delighted you enjoyed our location and found everything well-presented and clean. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by JBHP, Hotel Management
Thank you so much for the perfect score of 10/10! We are thrilled that you had such a positive experience with our holiday park.
