Ratings based on 748 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Strong cigarette smell and very dirty carpets
by A verified traveler
Posted 2 Jun 2024
Hotel called me last night to tell me they have canceled my reservation but did not contact Expedia. Still waiting for my refund.
Comment from Hotel Management
11 Jun 2024 by Dee, Hotel Management
Hello Azusena, our apologies for the inconvenience as well as the delayed response. Please let us know if this issue has not been resolved so we can fix it.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Dee , Hotel Management
Hello Edward, thank you for taking time to rate your stay. We are glad you enjoyed your experience with us, we hope to serve you in the future.
by A verified traveler
Posted 27 May 2024
Not enough staff. The front desk employee looked overwhelmed and he was hard to understand and I’m not sure he understood anything I said either.
Comment from Hotel Management
29 May 2024 by Dee, Hotel Management
Hello Socorro, I would like to extend my deepest apologies that there was not enough staff during your stay. We are working on getting more staff. We are a very diverse company and some of our staff although great workers, may have language barriers but still strive to provide the best service. We would like to apologize as we are working on ways to prevent these barriers for a better experience. Thank you for your feedback as this helps us to improve and make a better experience for you and future guests.
by A verified traveler
Posted 26 May 2024
The property is clean. A great breakfast is served.
Comment from Hotel Management
27 May 2024 by Dee, Hotel Management
Hello Pamela, thank you for taking time to rate your recent stay with us. We are pleased to hear that you enjoyed your stay with us including breakfast. We look forward to serving you in the future.
by A verified traveler
Posted 21 May 2024
The bathriom had large water stains in ceiling. Lighting was very poor in bathroom and room. The toiket had a large shoe print on lid. Towel was dirty. Hotel was loud.
Comment from Hotel Management
24 May 2024 by Dee, Hotel Management
Hello Natasha, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies that you experienced issues with your recent stay. We are still undergoing renovations and will be working to complete all repairs in the near future. We will speak with housekeeping concerning the cleanliness of the rooms as we strive to provide a clean comfortable stay for all of our guests. Thank you for your feedback as this helps us to improve our property for you and other guests.
by A verified traveler
Posted 28 Apr 2024
It was in a odd location to find. The lighting could be better on the outside of the building. The front desk greeter was pleasant though had communication issues. Pillows were comfortable and bed was OK. Needed some upgrades.
Comment from Hotel Management
29 Apr 2024 by Dee, Hotel Management
Hello Lori, we are saddened to hear that your experience staying with us was anything less than perfect. We are working on the outside of the property soon as it aligns with the street changes that will be made soon. We are making upgrades within our location as well as we have recently switched brands. We are pleased to hear that staff was pleasant and hope to have you as a guest in the future.
by A verified traveler from Aurora
Posted 20 Apr 2024
Wonderful staff, not bad location
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello yulian, I am pleased to hear that you enjoyed your stay. We hope to see you again.
by A verified traveler
Posted 19 Apr 2024
We have used this hotel in the past for all of our employees that come from another state and had no problems. We used it this time and our employees said it was noisy, drugs were being used and they were very uncomfortable staying there.
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Sandy, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies to you and your employees. Guest hospitality and safety is our top priority and I am saddened to hear they were uncomfortable. We will do better to keep any eye on anyone who is offensive to other guest in any way. Please report to staff on property in the future so we can handle the situation as a priority. We look forward to your stay in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Badri, I am pleased to hear that you enjoyed your stay. We look forward to having you stay in the future.
