Ratings based on 738 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
It was in a odd location to find. The lighting could be better on the outside of the building. The front desk greeter was pleasant though had communication issues. Pillows were comfortable and bed was OK. Needed some upgrades.
Comment from Hotel Management
29 Apr 2024 by Dee, Hotel Management
Hello Lori, we are saddened to hear that your experience staying with us was anything less than perfect. We are working on the outside of the property soon as it aligns with the street changes that will be made soon. We are making upgrades within our location as well as we have recently switched brands. We are pleased to hear that staff was pleasant and hope to have you as a guest in the future.
by A verified traveler from Aurora
Posted 20 Apr 2024
Wonderful staff, not bad location
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello yulian, I am pleased to hear that you enjoyed your stay. We hope to see you again.
by A verified traveler
Posted 19 Apr 2024
We have used this hotel in the past for all of our employees that come from another state and had no problems. We used it this time and our employees said it was noisy, drugs were being used and they were very uncomfortable staying there.
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Sandy, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies to you and your employees. Guest hospitality and safety is our top priority and I am saddened to hear they were uncomfortable. We will do better to keep any eye on anyone who is offensive to other guest in any way. Please report to staff on property in the future so we can handle the situation as a priority. We look forward to your stay in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Badri, I am pleased to hear that you enjoyed your stay. We look forward to having you stay in the future.
by A verified traveler
Posted 25 Mar 2024
We have stayed at least two times before. Our room was clean and quiet. On our last night we had a problem with noise next door. After calling the desk clerk five times the noise finally stopped.
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hi Colin, we are pleased to hear that the rooms were clean to your satisfaction but also saddened to hear that you were disturbed during your stay. We are working on communicating with guest in an appropriate manner as to avoid disturbances to other guests. Your comfort is or priority
by A verified traveler
Posted 9 Mar 2024
Sheet were dirty, pool was closed, mirror came off the wall
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Heather, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Housekeeping will be notified about the cleanliness of the rooms. We are also renovating and working on updates and regular maintenance. These issues are being resolved for a better guest experience as your comfort is our priority.
by A verified traveler
Posted 3 Mar 2024
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
Comment from Hotel Management
23 Apr 2024 by Dee, Hotel Management
Hello Sandra, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Our staff sometimes has to deal with other guest and may be away from the desk for an extended period of time as we have a button to page them and instantly notify them that a guest has arrived or needs assistance. We are making updates to the property to ensure a better experience.
by A verified traveler
Posted 17 Feb 2024
by A verified traveler
Posted 9 Feb 2024
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
Comment from Hotel Management
19 Feb 2024 by Dee, Hotel Management
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
3 Feb 2024 by bob, Hotel Management
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
