Ratings based on 915 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great stay as always
by A verified traveler
Posted 25 May 2024
Property was clean. Breakfast was okay, nothing to write home about. Hotel is in a “towel shortage” and wants you to keep the same towels the whole stay which was annoying due to me taking several baths/showers a day. Staff was nice, friendly. Overall i enjoyed my stay.
by A verified traveler
Posted 20 May 2024
Quiet and essy to checking in
by A verified traveler
Posted 12 May 2024
Smell in room wasn't pleasent. Carpet was dirty. People that aren't guest eating breakfast
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
We apologize for the issues that you had. I do hope that you informed the desk staff so that we had the opportunity to make things right while you were here and move your accommodations. As for people eating that are not guests, people would only be aware of this if they see someone being escorted out by staff as we do not allow this.
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 3 May 2024
They canceled my reservation without sending me email or anything. And I have find another place that night!
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Your reservation was not cancelled. Due to unexpected stayovers during a sell-out, we upgraded your standard room with 2 queen beds to a room with a king bed, a full-size pullout sofa, 2 televisions, and a whirlpool. You did not want a whirlpool in the room and that was all we had left. I apologize that solution was unsatisfactory to you.
by A verified traveler
Posted 20 Apr 2024
Beds are extremely uncomfortable, WiFi was down, and breakfast was lackluster. Staff were great!
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
I apologize that our wifi was down during your stay. I do hope that you alerted staff to your discomfort so that we had the opportunity to find you bedding more suited to your particular liking.
by A verified traveler
Posted 4 Apr 2024
Staff has terrible attitude complaing they are short staffed. Had a terrible incident where staff walked into room at night while i was in bed.
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
As it was explained to you, all of the Best Western systems went down at all properties. The staff member was trying to ensure that no guests were accidentally checked into occupied rooms. She knocked and received no answer so she tried to enter the room to see if it was inhabited. The latch was on so she was unable to enter or see inside the room. It was a hectic night. I apologize that you still did not understand the situation. We did not mean to inconvenience you in any way. You asked for your night to be comped and I granted it.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
My apologies that your stay did not meet your expectations. Please feel free to reach out directly with feedback.
by A verified traveler
Posted 1 Apr 2024
