Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Always nice, love the breakfast and the staff is very helpful!
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Tiffany,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and found our staff helpful. We strive to provide a pleasant experience for all our guests and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager.
by A verified traveler
Posted 16 Jun 2024
A very clean place to stop for the night. Close to the outlet mall and several places to eat. Great water pressure in the shower!
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Lori,Thank you for your fantastic review and perfect score! We're delighted to hear that you found our hotel very clean and conveniently located. It's wonderful that you enjoyed the great water pressure in the shower. We look forward to welcoming you back again soon!Sincerely, Hotel Manager.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear Karina, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear MELISSA, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Joel, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager.
by A verified traveler
Posted 7 Jun 2024
It was easy to access, the parking was great, breakfast and dinner options were close by as were refueling options
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Steve,We're glad to hear that you found our location easy to access and that the parking met your needs. It's great that you also found convenient dining and refueling options nearby. Your satisfaction is important to us, and we look forward to welcoming you back for another convenient and enjoyable stay!Sincerely, Hotel Manager.
by A verified traveler from Springfield
Posted 2 Jun 2024
Facility advertised having Electric Vehicle plug-ins; that was entire reason I booked at this Hotel. In reality, they did NOT have any availability for an EV plug-in. I was very disappointed, cancelled my stay, and stayed elsewhere.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Your comments are valuable, and we will address these issues to ensure a better experience for our future guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager.
by A verified traveler
Posted 31 May 2024
The staff was good and helpful. Breakfast was good and all was clean. Rooms were good. There is a major issue with loud groups allowed to run up and down hallways at midnight and past. Loud talking and our 90 year old mother had to call front desk at 2 am as someone was in next room trying to get in her room and loud. Very scary for her. We stayed 3 nights and all the nights were this loud group of people. We had specifically asked for top floor and to have adjoining rooms with our 90 yr old Mom. Very disconcerting for a Best Western. We will probably not stay at this one as the staff is evidently letting groups come and stay and not controlling the noise. It was very odd.
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear jack,We deeply regret the disturbance you experienced during your stay. Your feedback is concerning, and we sincerely apologize for the inconvenience and discomfort caused. We will address this matter promptly to ensure a peaceful and secure environment for all our guests in the future. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
by A verified traveler
Posted 30 May 2024
The staff were so friendly and helpful.
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Mary Ellen,We're delighted to hear that you had a positive experience with our friendly and helpful staff. Providing exceptional service is our priority, and we're thrilled that our team made a difference during your stay. Thank you for taking the time to share your feedback, and we hope to welcome you back soon!Sincerely, Hotel Manager.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Debika, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
