Ratings based on 204 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Caleb and the other gentleman were very professional excellent customer service and pleasant. Made us feel welcomed and at home.
Saturday night and Sunday morning was not so pleasant. Saturday evening at 5pm I asked when the coffee was last made and the gentleman said around 1p I said ohno that is too old, when will you make it again. A lady said in about an hour. My room mate went up around a half hour later asking about the coffee and told her last time we were here they said they made the coffee every couple of hours, She said no that is not true. We do not do that. A professional would have recognized this as a customer service opportunity and got up and made fresh coffee whether it was a half hour earlier than she wanted or not. It definitely was not a "Hilton experience"
Sunday morning the electricity was not working in the3 bedroom, ceiling fan and light. The electricity was not working in the kitchen. We told the front desk at 7am. It was not addressed at all. we told them again at check out around 10:30am and they appeared to then write it down.
by A verified traveler
Posted 2 May 2024
Was great stay
by A verified traveler
Posted 27 Apr 2024
Over all it was a good exoeruence
by A verified traveler
Posted 27 Apr 2024
Overall it was a nice stay!
by A verified traveler
Posted 9 Apr 2024
Great stay
by A verified traveler
Posted 2 Apr 2024
Friendly staff, however, couch and carpet should be updated
by A verified traveler from Springfield
Posted 25 Mar 2024
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 16 Mar 2024
This hotel was just ok for a quick stay. Unfortunately the walls are thin and you can hear other people’s conversations which doesn’t help when you are trying to get some sleep. Also I asked for my room to be cleaned and was told the staff had other things to do and wouldn’t be able to clean my room. Granted I found my room clean after I came back to the hotel but that answer from the receptionist was not very professional.
by A verified traveler
Posted 25 Feb 2024
Friendly and helpful staff
