Ratings based on 636 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
This is an excellent hotel, specially if you have family. Every time i come, always find new staff, lol, idk why but they are extremely professional and always go the estra mile to accommodate my family, breakfast is good, has a nice pool, big area to grill and seat outside and inside, tons of stores around the hotel
by A verified traveler
Posted 13 May 2024
This property was terrible, as we drove up I said to myself "oh no this cant be it" There was a man standing at the front doors smoking marijuana, another lady around the corner smoking, A man with 6 dogs. all this as we found the front of the location. signs everywhere stating no parking so we just still had to park there. the entrance was hard to find it looked like a closet from the front. upon entry we checked in there was a musky smell and a person moping which it seems they always have someone mopping every time I've checked into a home 2 suite. Is this to mask the odors when you check in? We checked in and upon opening the door to our room the odor of wet musky smell was so overwhelming I immediately called another hotel and booked another room where I knew would be better, When I see Hilton I incorrectly assumed it was of Hilton quality but these Home 2 Suites which I have checked into 2 is not of Hilton quality. I dont know if it caters to homeless, vouchers or something but it should be someway to let Hilton HOnors members know that this is not a place that you want to take your children or expect a "Hilton " experience. i have reserved a stay at a Hilton2Suites in Savanah Georgia end of June and I'm so afraid it is going to be another dive place.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler from Iselin
Posted 28 Apr 2024
This is our second time staying here and our room was not cleaned as the first time. There were stains on the walls, the bathroom shower gel had hairs on it, the towels also had hairs.
by A verified traveler
Posted 20 Apr 2024
Nice place
by A verified traveler from Columbia
Posted 14 Apr 2024
by A verified traveler
Posted 13 Apr 2024
Staff was nice
by A verified traveler
Posted 8 Apr 2024
Staff were very nice and I could tell they were working with a deck that was stacked against them. This review is NOT about them, it's about the corporate decisions and structure of this hotel.
Pool heater didn't work well and the pool was frigid. The outside grills didn't get hot enough and ruined some salmon that we bought to cook out there. The beds were really uncomfortable and the pillow's sucked. The breakfast was terrible, (basically gas station biscuits with some other things like cereal and yogurt). Housekeeping didn't show up when we were told they would. There was no entrance near the 2 story parking deck. AC unit rattled excessively. Really just a very uncomfortable and sub-par experience overall. I'm very dissatisfied with my stay there. And they have a "Your stay is on us" guarantee that I expect them to wiggle out of. Do not stay at this chain of hotels.
by A verified traveler
Posted 4 Apr 2024
Alessandro at the front desk was great!
