Ratings based on 987 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Everything
by A verified traveler
Posted 12 Jun 2024
I stayed here was bit by bed bugs , illy son blanket while i was filing it had a bed bug on it from the bed we woke up all bit up . 23 weeks pregnant it was the worse experience of my life what was suppose to be a 3 day stay turned into a few hours . It was so sad and they refuse to refund me the other days i did not step foot there even with evidence
Comment from Hotel Management
14 Jun 2024 by Hotel Management, Hotel Management
Dear Melissa, We sincerely apologize for the unacceptable issues you encountered during your stay. Your concerns regarding the presence of pests are taken seriously. Rest assured, we follow rigorous industry standards to ensure an immaculate and pest-free environment for our guests, and we'll address this with our pest control provider to prevent future occurrences. We are wholly committed to restoring your faith in our hotel and hope you will allow us another chance to host you again in the future.Sincerely,Hotel Management
by A verified traveler from Baltimore
Posted 11 Jun 2024
They had an issue of short staff of cleaning personnel. I booked two rooms and they only had one room ready when I checked in. They said the other room will be ready later that evening. But when I walked in that room later at 11pm it was not cleaned. The front desk gave me another room so it was luckily resolved. The room itself was spacious, but the furniture was old and damaged.
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Dear Yi-Shin, We appreciate your patience and understanding during your recent stay at Extended Stay America. While we regret the delay in preparing your second room, we are pleased our team swiftly resolved the issue to ensure your comfort. Your feedback regarding the room's spaciousness is valued, and we will address any maintenance concerns promptly. We look forward to welcoming you back for an improved experience.Sincerely,Hotel Management
by A verified traveler from Metuchen
Posted 10 Jun 2024
Property needs a lot of work it’s old and may not be dirty but looks it. Broken lights, tub was nasty.
Felt like a motel.
Never again.
I stayed at Edison location years ago and was fine.
For the previous ce should be much better
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Dear Jose, We appreciate your past support and are disappointed to hear that your recent stay did not meet expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Your concerns have been noted, and we are actively working to address them to enhance the guest experience. We understand your disappointment and hope you'll consider giving us another chance in the future. Your satisfaction is important to us, and we'd love the opportunity to provide you with a much-improved stay.Sincerely, Hotel Management
by A verified traveler
Posted 7 Jun 2024
by A verified traveler from Cliffwood Beach
Posted 6 Jun 2024
I’ll keep it short. Great for the price. The room was nothing fancy, but very clean. The staff was excellent and even called the room as courtesy to see if we had everything we needed. Would definitely stay again.
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 29 May 2024
Convenient location nice stuff
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
The breakfast offered was not good at all. Improvement should be made in this area.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Fidelis, Thank you for your feedback. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. Your feedback is valuable, and we take it seriously in our ongoing efforts to enhance our guests' experience. We hope other aspects of your stay were satisfying. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
