Ratings based on 984 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Avenal
Posted 18 May 2024
Nice and quiet
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Oscar, Thank you for being our guest at Extended Stay America. We are delighted you found our accommodation nice and quiet during your stay! Providing a peaceful environment for our guests is one of our top priorities. Thank you for sharing your positive experience, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
Refrigerator had hair in it
Floors in the kitchen area were sticky
Tub had hair in it
Overall this was more like a motel than a hotel
Felt like i was staying at a cheap motel
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Torrie, We apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the refrigerator, kitchen floors, and tub cleanliness is concerning and not reflective of the standards we strive to maintain. We take such matters seriously and address them with our housekeeping team to ensure thorough cleaning is followed. Your comfort and satisfaction are important to us, and we regret that we fell short of providing a pleasant experience. Should you reconsider staying with us in the future, we will strive to provide a significantly better experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 3 May 2024
Staff excellence and pet friendly.
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Ivy-Marie, Thank you for your kind summary of your stay at Extended Stay America. It is a pleasure to see that you enjoyed our pet-friendly accommodations and appreciated our devoted staff members. Our goal is to provide an exceptional experience for our guests, and we're glad we hit our mark during your stay. We loved having you as our guest, and we hope that we are the first hotel you think of when you revisit Newark.Sincerely,Hotel Management
by A verified traveler from Monroe Township
Posted 3 May 2024
Parking
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Nice and clean
by A verified traveler
Posted 26 Apr 2024
This was my second time staying at this location. The staff was super friendly and accommodating. The rooms were updated and clean! Will stay there again.
Comment from Hotel Management
27 Apr 2024 by Hotel Management, Hotel Management
Dear Darlene, Thank you for choosing Extended Stay America! We are delighted to welcome you back for your second stay at our hotel! Your loyalty means a great deal to us, and we are thrilled that you found our staff friendly, rooms updated, and clean. We appreciate your continued support and look forward to providing you with another exceptional experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 22 Apr 2024
