Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Was a good stay. But QR codes didn’t work in room so was a stuff around to order breakfast.. Breakfast was ordered for 8am but didn’t come to room till 8.45am & was cold when it arrived..
That put a bit of a downer on our stay.. But the staff was fantastic.
Comment from Hotel Management
29 Apr 2024 by Guest Service Agent , Hotel Management
Dear Allan, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to hear that you had a good stay. I regards to your in-room-dining experience, we are saddened to hear that it did not meet your expectations. At the Novotel we strive to provide a superior service experience to all guests and in this instance we fell short. For this we sincerely apologise. We hope to be able to welcome you back soon to demonstrate our usual high level of hospitality. Kind regards, Cassandra
by A verified traveler
Posted 26 Apr 2024
Beachside
Comment from Hotel Management
29 Apr 2024 by Guest Service Agent , Hotel Management
Dear Ken, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to receive your fabulous 4 out of 5 star rating. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Service Agent , Hotel Management
Dear Sally, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your fabulous 4 out of 5 star rating.We hope to welcome you back soon!Kind regards, Cassandra
by A verified traveler
Posted 23 Apr 2024
Nice clean room, good house keeping job, excellent breakfast. warmly service of receiptionist.
Comment from Hotel Management
26 Apr 2024 by Guest Service Agent , Hotel Management
Dear Bob, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your 5 out of 5 rating and to hear that you had a nice clean room, were pleased with the service of our housekeeping and reception staff, and enjoyed our breakfast buffet. Thank you again for your feedback. We hope to welcome you back soon for another great experience. Kind regards, Cassandra
by A verified traveler
Posted 23 Apr 2024
So close to beach!!!! Balcony room was incredible !
Comment from Hotel Management
26 Apr 2024 by Guest Service Agent , Hotel Management
Dear Bridget, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are beyond delighted to have received your fabulous 5 out of 5 star rating. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Service Agent , Hotel Management
Dear Elaine, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your fabulous 4 out of 5 star rating. We hope to be able to welcome you back soon for another great experience.
by A verified traveler
Posted 14 Apr 2024
The staff are wonderful everytime I’ve stayed here, always so friendly and accommodating.
Room was very clean and bed was comfy. Had a wonderful stay! Thank you
Comment from Hotel Management
26 Apr 2024 by Guest Service Agent , Hotel Management
Dear Josie, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!It is an absolute to delight to receive your 5 out of 5 star rating for our property. We are further thrilled to hear that you found our staff to be friendly and hospitable and your room to be clean and comfy. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra
by A verified traveler
Posted 4 Apr 2024
We came mid-week for my son's 4th B'day. Beautiful place perfectly location right next to beach very clean and maintained. Breakfast was great a few varieties. Only thing i would say there was no personal connection as i left a note in the booking saying it's my sons b'day. A simple acknowledgement to him would have been great. Been last year to another hotel and received a happy b'day sign in the room and a small cake. Nothing major would be back again tho.
Comment from Hotel Management
6 Apr 2024 by Ashleigh , Hotel Management
Dear Cheryl, We are so pleased to hear that your son had a wonderful 4th Birthday! We are even more pleased that you both chose to spend it with us. We are very sorry that his birthday was not acknowledged at the time of your stay. Please be assured your feedback has been passed on for review. Thank you again for providing your feedback. We hope to welcome you back to Novotel Wollongong Northbeach again soon!Kind regards, Ashleigh Guest Relations Executive
by A verified traveler from Lindfield
Posted 30 Mar 2024
We loved panoramic ocean views and huge bath tub with ocean views. and fantastic sun rise over the ocean views
It was a wonderful getaway for us
The sliding doors need a title TLC as one very hard to open and other a little hard to close so makes hissing wind sound if not closed
The restaurant in hotel had lovely lunch and dinner options. Diggies close by on ocean as well as other cafes so close. The rock pools are so lovely very close by walkable.
Comment from Hotel Management
31 Mar 2024 by Guest Service Agent , Hotel Management
Dear Aza, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed one of our Panorama Suites with it's large bathtub and beautiful ocean views. We are further pleased to hear of your satisfaction with our Palisade restaurant and our close proximity to cafes and the rock pools. We appreciate your feedback regarding the sliding doors in your room. Please be assured that your comments have been passed onto our Engineering Team to attend to. Thank you again for sharing your experience. We hope to be able to welcome you back soon!Kind regards, Cassandra McMurdo
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Ashleigh, Hotel Management
Dear Manir, We were saddened to receive your 3 out of 5 rating and apologise for not being able to provide you with a pleasant stay. Please do not hesitate to reach out to us either though replying to this email or contacting our team should you have any feedback that we could take on board to improve our guest experience. Kind regards, AshleighGuest Relations Executive
