Ratings based on 549 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Perfect stay. The one-bedroom Penthouse is huge, with big balcony. I bet a warm summer night, it’s great to lie down and enjoy the beautiful stars. Reception is nice. Next time I will surely book for a longer stay and enjoy the beach and the on-site restaurant.
Comment from Hotel Management
24 Apr 2024 by Headlands Reception , Hotel Management
Hi Susana, Thank you so much for taking the time to leave us a wonderful review! We are so happy to hear you enjoyed your stay and we look forward to hopefully welcoming you back in the future!Kind Regards
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Headlands Reception , Hotel Management
Hi Chris,Thank you for taking the time to leave us a review. We are glad your enjoyed your stay with us. We hope to see you again in the future.
by A verified traveler
Posted 12 Apr 2024
amazing view and property in excellent condition
Comment from Hotel Management
14 Apr 2024 by Headlands Reservations, Hotel Management
Hi Mehdi, Thank you so much for taking the time to leave is a review! We are so happy to hear you enjoyed your stay with us. We look forward to welcoming you again in the future!Kind Regards
by A verified traveler
Posted 9 Apr 2024
Accommodation satisfactory but marred by the fact the lift was out of service for several days due to weather induced breakdown.Seemed no urgency to fix it As an 85 year old it was quite a problem for me The attached restaurant and dumpling bar offer. Very ordinary fare. .Hardly pub food standard and quite expensive considering what was delivered
Comment from Hotel Management
16 Apr 2024 by Manager , Hotel Management
Dear John,Thanks so much for taking the time to give us feedback, John. We pride ourselves on delivering exceptional customer service and relaxing stays by the sea, and we are sorry to hear your time at Headlands did not live up to these standards. Unfortunately the severity of the weather meant there were significant delays in our Lift Technician reaching us on site during your stay. These extenuating circumstances were the result of unprecedented weather event, not due to a lack of urgency on our behalf. We encourage any guest having issues to chat to our team whilst onsite, as we would have been happy to move you to a ground floor room to maximise the comfort of your stay. Regardless, we deeply apologise for the inconvenience caused, and miscommunication on our behalf.It is also a shame to hear your dining experience wasn’t up to your expectations, particularly as you tried our Dumpling Bar – it is always such a fan favourite! Again, we implore our guests to reach out to staff if there are any issues whatsoever whilst dining, so we can swiftly rectify the situation and provide alternative options if the need arises. Thanks again for taking the time to leave us constructive feedback – we really do appreciate you taking the time to reach out.
by A verified traveler
Posted 3 Apr 2024
Love this place. 3rd time staying here at easter time.
Will be bookingg again for next year for sure!
Comment from Hotel Management
4 Apr 2024 by Headlands Reservations, Hotel Management
Hi Kristy, Thank you so much for taking the time to leave is a review! We are so happy to hear you enjoyed your stay with us again!We look forward to welcoming you back next year!Kind Regards
by A verified traveler
Posted 26 Feb 2024
Great place
Comment from Hotel Management
28 Feb 2024 by Headlands Reservations, Hotel Management
Hi Tracey, Thank you for the great review! We look forward to welcoming you again in the future. Kind regards
by A verified traveler
Posted 17 Feb 2024
Headlands is in a fabulous location on 2 beaches. There’s a lovely RSL, liquor store and shops down the road. Headlands restaurant offers good food and reasonably priced
Accommodation is clean, modern, quiet
Wonderful and would definitely stay again
Comment from Hotel Management
28 Feb 2024 by Headlands Reservations, Hotel Management
Hi Francesca, Thank you for the great review! We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Kind regards
by A verified traveler
Posted 15 Feb 2024
What a beautiful property. Wish I could have stayed longer
Comment from Hotel Management
28 Feb 2024 by Headlands Reservations, Hotel Management
Hi Christine, Thank you for the great review! We are glad you enjoyed your stay with us and look forward to welcoming you again in the future. Kind regards
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Headlands Reception , Hotel Management
Hi Travis,Thank you for taking the time to leave us a review.We are glad you enjoyed your stay.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Headlands Reception , Hotel Management
Thank you for taking the time to leave us a review. Glad you enjoyed your stay.
