Ratings based on 1,429 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Convenient for a day stay over in town. Wished there was a ramp as there are a bunch of stairs to enter the reception area and I didn’t park in the garage. Basic 1 bedder room with huge balcony area, living room could be a bit better and looked a bit uninviting, place was very clean bedroom and shower pressure was good.
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 2 Mar 2024
Great sized apartment style 2 bedroom with kitchen. Older beds and furniture but reasonably clean. Staff are wonderful and helpful. Location Right opposite station good if you have a car as shopping on other side
by A verified traveler
Posted 28 Feb 2024 on Wotif
by A verified traveler
Handy location
Posted 21 Feb 2024 on HotelsThe customer service was amazing, the apartment we had was very tired and needs some TLC the rooms are quite hot and you will need to sleep with balcony doors open to keep cool. Some of the cups and cutlery were still dirty but nothing a quick wash would fix. It was a quick short break for my family and overall I prob would not stay again.
by A verified traveler
Posted 4 Feb 2024 on Wotif
Paying for parking.
Comment from Hotel Management
11 Feb 2024 by Mantra Wollongong Team, Hotel Management
Hi Eric,Thank you for taking the time to leave us a review.We appreciate the great star rating! Unfortunately, our secure, underground parking does come with a small fee as experienced although we do take pride in providing the most affordable secure parking amongst all hotels in Wollongong. Kind regards,Mantra Wollongong Team
by A verified traveler
Posted 29 Jan 2024
Apart from a good sized apartment, this property is a detriment to Accor hotels: a brand and loyalty killer. Cleanliness is awful and you get the dirty feel from the moment you arrive, park your car & walk the hallway. The expectation is already set and upon entering the room, that expectation becomes reality - paint peeling on window ledges, mould on window ledges, mouldy shower tiles, soap scum on shower tiles, cobwebs galore, heavily stained furniture, moisture damaged vanity laminate, stained carpets, stained walls. Hold every glass up to the light and you’ll see nothing clean and possibly the previous guests lipstick stains (like we did). I’d be embarrassed if I were the Hotel Manager and this was the product I was selling. Stay elsewhere in Wollongong, won’t be hard to find better.
