Ratings based on 957 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Guest Relations Team, Hotel Management
Dear Glenn,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for an even better experience in the future.Warm regards,Novotel Sydney International Airport
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Guest Relations Team, Hotel Management
Dear Tomas,Thank you for choosing Novotel Sydney International Airport for your recent stay.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another wonderful stay in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 17 May 2024
Very nice staff. Comfortable room.
Comment from Hotel Management
18 May 2024 by Guest Relations Team., Hotel Management
Dear Colleen,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney International Airport. We are delighted to hear that you had a positive experience with us.We are pleased that our staff made a positive impression on you and that you found your room comfortable during your stay. Providing excellent service and ensuring our guests' comfort are top priorities for us, and it's rewarding to hear that we met your expectations in these areas.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
18 May 2024 by Guest Relations Team., Hotel Management
Dear Harald,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We hope to have the pleasure of welcoming you back for another enjoyable stay at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
19 May 2024 by Guest Relations Team., Hotel Management
Dear Siu Tak,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We appreciate your rating and are glad to hear that you had a positive experience overall.We hope to have the opportunity to welcome you back for an even better experience at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler from Christchurch
Posted 12 May 2024
Stayed for a couple of nights here due to my flights being delayed. I found the room very stark. Nothing in there to make it feel comfortable or inviting. The bathroom is small and the shower was just tall enough for me to stand in it. My TV and room phone didn't work in the 1st room, I had to go down to reception to let them know, so they moved me to another. No folder with information in the room about the hotel and services, just one sheet of paper on the table. And nothing on that. Like if i wanted to order room service, i would have no idea what to order.
The Gym is useless, don't even bother going there.
Also to charge customers $10 for the shuttle to the airport, which is about a 10 minute walk away, I think that should be free. I walked to the airport it was that close.
The staff on reception were great and helped me out. But this is 3 star hotel at 4 star prices. Very disappointing really.
Comment from Hotel Management
19 May 2024 by Guest Relations Team., Hotel Management
Dear Marcus,Thank you for sharing your detailed feedback following your recent stay at Novotel Sydney International Airport. We sincerely apologize for the shortcomings you experienced during your time with us.We regret that your room did not meet your expectations in terms of comfort and amenities. Your comments regarding the room's starkness, small bathroom, and malfunctioning TV and phone are concerning, and we will address these issues with our team to ensure improvements are made.We apologize for the lack of information in your room and for any inconvenience this may have caused. Rest assured, we will review our communication materials to provide guests with comprehensive information about our hotel and services.Regarding the gym and shuttle service, we apologize for any dissatisfaction. Your feedback is valuable to us, and we will use it to make necessary improvements to enhance our guests' experiences.We appreciate your kind words about our reception staff, and we're glad they were able to assist you during your stay.We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more satisfactory experience at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 8 May 2024
Great location for an overnight stay before flying from Sydney airport.
Comment from Hotel Management
25 May 2024 by Guest Relations Team, Hotel Management
Dear Rebecca,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We are delighted to hear that you found our hotel to be in a great location for an overnight stay before flying from Sydney airport. Our proximity to the airport is indeed one of our key advantages, and we're thrilled it contributed positively to your travel experience.We appreciate your positive review and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 8 May 2024
Just a overnight on way home between flights. Staff were helpfull. Room was xlean and had a nice bed
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback following your overnight stay at Novotel Sydney International Airport. We're delighted to hear that our staff provided helpful assistance and that you found your room clean and comfortable, with a nice bed to ensure a restful night's sleep.Your satisfaction is our top priority, and we're glad we could contribute to a pleasant stay, even if it was brief. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 7 May 2024
East access from the airport, easy check in.
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear David,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We're delighted to hear that you found our hotel conveniently located near the airport and that your check-in experience was smooth and efficient.Ensuring a hassle-free arrival and departure process is a priority for us, and we're pleased that we could provide you with ease of access and a seamless check-in experience.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport
by A verified traveler
Posted 6 May 2024
Great location, very clean, helpful staff.
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Ken,Thank you for sharing your experience following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you found our location great, our hotel very clean, and our staff helpful.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased that we met your expectations in these areas.We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport
