The Evenlode Hotel Reviews

Hello Laura, a big thank you for your feedback, we are so glad you enjoyed your stay,Kind regardsThe Evenlode team

Thank you Carol; we are so glad you enjoyed your stay, kind regardsThe Evenlode team

Hello Paul,Thank you so much for you 10/10 review we hope to see you again soon,Kind regards

Thank you for taking the time to review The Evenlode, I'm sorry that you didn't have a great experience. If i may answer your point in turn.1) I'm sorry that you found the room to be to hot, the heating controls are in the rooms, this is so you are able to modify the heat at your leisure, there is a heating control next to both radiators, one in the bedroom and one in the bathroom.2) We do have irons available, I'm sorry you couldn't find anyone to ask for one, we had 8 staff on did you mention your need for an iron when you asked the server about breakfast? 3) I'm sorry you were astonished and amazed at our lack of breakfast, We do make it very clear that we are room only throughout the booking process, it is also confirmed on your booking confirmation which was emailed to you when you completed your online booking.4) Thank you for bring the issue of cleanliness of the toilet I will let housekeeping know and ask them to be more diligent in future.5) I'm sorry if you weren't informed about the dining options, the very large restaurant is alongside the bar and the hotel reception area where you checked in, with menus etc on the tables and chalkboards, you would of also have passed the notices inviting you do dine throughout the bar, I'm sorry you didn't see these I will ensure they remain strategically placed. you could probably tell that we had been extremely busy during the early evening, it does sometimes take some time to recover the space and reset, I'm sorry about that6) We do not have staff onsite overnight, but the fact that you were able to leave your key on the bar would indicate that staff were on site, as this area is locked up and made secure over night and only opened when the staff arrive. I was onsite that morning along with my housekeeper, as you can imagine there are tasks that take us away from the area where guests pass through when leaving, I'm sorry we missed you.Kind regards

Hello,Thank you so much for your amazing feedback, were so glad you enjoyed your time with us,Kind regardsAndrew

Thank you so much for your feedback, were glad you enjoyed your time with us.Kind rtegards

Hello,Thank you for taking the time to review your stay at the Evenlode, it's always valuable for us to review and digest our guests reviews and where appropriate action change.I'm sorry that the lack of breakfast had such a catastrophic effect on your enjoyment of the hotel.The lack of breakfast is mentioned 3 time throughout the booking process, lastly on the page where you confirm your booking, this confirmation is then emailed to the address given during the booking process, it contains a clear statement that breakfast isn't available.I am unsure how we could be any clearer about this, I'm sorry you were disappointed! We strive to provided a great experience from our extensive range of beers, ales and wine, through our restaurant and our staff team.RegardsAndrew Chrystal

Hello,Thank you for taking the time to leave feedback about your stay/experience of The Evenlode, i wonder if you could add more detail, we are keen to continue to improve and so detailed feedback is so very helpful.Kind Regards and Thanks againAndrew

Hello Sally,Thank you for taking the time to leave us feedback, I'm so glad you enjoyed your stay.Kind regards