Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Breakfast very good.
Comment from Hotel Management
25 May 2024 by Misty, Hotel Management
Thank you for your review. We are pleased you enjoyed the breakfast.
by A verified traveler from Poway
Posted 13 Apr 2024
Great location and free breakfast
Comment from Hotel Management
13 Apr 2024 by CC, Hotel Management
John,Thank you for your wonderful rating. We are glad you had a great time up here in Winter Park. We hope to see you again.Sincerely,Carol
by A verified traveler
Posted 5 Apr 2024
Had a great stay. Great location in town and close to the mountain.
Comment from Hotel Management
6 Apr 2024 by Your Friends at Best Western Alpenglo Lodge, Hotel Management
Thank you so much, Alan for your five out of five review! We always strive to make everyone's stay an enjoyable and memorable one. Thank you again, and we look forward to seeing you again!
by A verified traveler
Posted 3 Apr 2024
Loved it.
Comment from Hotel Management
6 Apr 2024 by Your Friends at Best Western Alpenglo Lodge, Hotel Management
Thank you for your review, Robert! We always love to hear that you loved staying with us! We hope you are well and look forward to seeing you again soon!
by A verified traveler
Posted 2 Apr 2024
Convenient place and close to Winter park resort
Comment from Hotel Management
3 Apr 2024 by CC, Hotel Management
Xiaohong,We appreciate your 5 out of 5 review. We are happy you found everything close while on your trip. Please, come back and see us again. Thank you.Sincerely,Carol
by A verified traveler
Posted 28 Mar 2024
I paid for a suite. It said in description there were two queen beds and one pull out sofa. The two queen beds were up in the wall, and we had to pull them down. The couch cushions were very worn and had torn spots. None of us slept hardly at all because of the person above us walking back and forth pretty much all night. I’m very disappointed and won’t be going back to a Best Western.
Comment from Hotel Management
30 Mar 2024 by Misty McManus, General Manager, Hotel Management
We understand that a good nights sleep is important and we are sorry that you were unable to get the rest you needed due to the guests above you. We understand that murphy beds are a little unusual, but it allows us to give guests extra space when they are not sleeping. The couch is being repaired.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
3 Apr 2024 by CC, Hotel Management
Daphnie,Thank you for the 5 out of 5 star review, I am glad you enjoyed your stay. We look forward to seeing you again.Sincerely,Carol
by A verified traveler
Posted 23 Mar 2024
The only bad thing we can say is the elevator was broke and our room was on the 3rd floor. Breakfast was great. Close to restaurants and ski slopes.
Comment from Hotel Management
23 Mar 2024 by Misty McManus, General Manager, Hotel Management
We do apologize about the elevator being out of service. It was certainly inconvenient for guests and staff! Good news is that is now fixed and fully operational!
by A verified traveler from Long Beach
Posted 22 Mar 2024
The location near restaurants and shopping, as well as the proximity to the Link bus stops was amazing. This hotel was exactly what we expected it to be and is the perfect place to stay when visiting Winter Park.
Comment from Hotel Management
23 Mar 2024 by Misty McManus, General Manager, Hotel Management
We are so happy that you enjoyed your stay, it is guests like you that make this job a pleasure to work at!Thank you.
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Your Friends at Best Western Alpenglo Lodge, Hotel Management
Thank you Daniel for your rating! If you would please let us know what we could have done differently to change your rating to a five, please know that we always read feedback constructively to ensure that we will get it right for your next stay. We hope this message finds you well and look forward to serving you again!
