Ratings based on 322 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Thank you for leaving your review. I am terribly sorry for the issue that occurred during your stay. I will speak to the front desk team to ensure we don't let something like this happen again. I hope that the next time you're in Winston-Salem that you'll give us another chance. Have a great day!
by A verified traveler
Posted 7 May 2024
No housekeeping if you only stay two nights.
Poor breakfast availability.
TV too small and inconveniently placed.
No facial tissues available.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
I apologize for the issues that occurred during your stay with us. I will speak with the housekeeping department and discuss your concerns with them. I hope that the next time you're in Winston-Salem you will consider giving us another chance. Have a great day!
by A verified traveler
Posted 29 Apr 2024
Very wonderful staff!! Definitely enjoyed my visit
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Thank you for the great review! Please visit us again the next time you're in Winston-Salem!
by A verified traveler
Posted 9 Apr 2024
Every one was outstanding, the customer service was the best!
Comment from Hotel Management
9 Apr 2024 by Front Desk , Hotel Management
Thank you for staying with us. Please come back and see us!!!!
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
6 Mar 2024 by General Manager, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard as providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Great Getaway Stay
Posted 25 Feb 2024 on HotelsLove this hotel! Will definitely stay here each time we visit Winston Salem
Comment from Hotel Management
25 Feb 2024 by General Manager, Hotel Management
Thank you so much and we appreciate your review of your recent stay! We are so happy we exceeded your expectations and hope to see you again soon!
by A verified traveler from Carmel
Posted 22 Feb 2024
Exceeded expectations
Comment from Hotel Management
25 Feb 2024 by General Manager, Hotel Management
Thank you for the awesome review and for choosing to stay with us! We cant wait to see you again on your next visit!
by A verified traveler
Posted 18 Feb 2024
Everything was fantastic!
Comment from Hotel Management
21 Feb 2024 by General Manager, Hotel Management
What an awesome review, we appreciate you and so happy to hear you had an amazing experience with us! See you again next visit!
by A verified traveler
Posted 11 Feb 2024
New updated and clean
Comment from Hotel Management
16 Feb 2024 by General Manager, Hotel Management
Thank you so much and so happy to hear you found everything you needed and exceeded your expectations. See you again soon!
by A verified traveler
“Ups and Downs: Room Excellence, Amenities Lacking
Posted 29 Jan 2024 on HotelsA colleague suggested the room, assuring me I wouldn't be let down, and they were correct. The room was excellent, and I'd certainly contemplate another stay. However, the absence of towels and the presence of pet hair on both the couch and floor were notable issues. While some might find these minor, essentials like towels and cleanliness matter.
