Ratings based on 986 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The place was very dirty it's false advertisement no housekeeping came by to asked if we needed towels soap or tissue paper. We have no shower curtain most of the tv channels wasn't working and there was no breakfast served.We had to used the only two towels and two small little soap for four days.The outside looks ok but inside the rooms are horrible and dirty the hallways smells like pee and so does the elevator. I will never stay there nor recommend it to anyone.
Comment from Hotel Management
14 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Thaina, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy. I am disappointed that your experience was less than ideal due to the dirty hotel, the missing amenities from your room, the odor you described along with the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Betty. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 May 2024
The ladies are very nice and cordial at the front desk....
Comment from Hotel Management
25 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jennie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that the front desk was very nice and cordial. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 May 2024
I liked the setting of the building - there is a nice terraced forest in the back, lots of different plants in the front and it's set far enough back from the road for quiet. The sheets and towels were clean but the exterior of the building is really filthy. The owners don't seem to want to spend any money on the maintenance. The exterior walls are covered in dirt as are the stairs and handrails. They need to get a power washer in to clean it all up. We had two rooms - 334 and 340. 340 was ok, the drain in the bathroom leaked so we stuck a garbage can under it to catch the water and empty it in the shower. 334 has white melamine cabinets that are in rough shape. The one with the sink had heavy water damage - and not recent. The staff are nice enough and I think the cleaners do their job but the owners need to put some effort into the building too.
Comment from Hotel Management
24 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jason,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. At Red Roof, it's good to know that the towels were clean, the staff was nice and any other positives you stated. However, regarding your comment of the cleanliness of the exterior of the building, the white melamine cabinets that are in rough shape and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 May 2024
Dirty and cheap place
Comment from Hotel Management
23 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Benjamin, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
The staff was very friendly but the studio was unpleasant, dirty, unsafe people knocking on the door all hours of the night. Do not recommend.
Comment from Hotel Management
21 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Pamela, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. You indicated that the staff is friendly. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the noise disturbances caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you again for posting your review. Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Lacked cleanliness
Comment from Hotel Management
29 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Madison, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5score. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Old worn down and dirty
Comment from Hotel Management
22 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Thank you Jeffrey, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with the upkeep of our hotel. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 14 Apr 2024
I didn't like nothing about my stay! The TV didn't work and I also didn't receive my $100 deposit that was supposed too be giving back to me today 4/14/2024 at check out time which is 12pm!!! I'll never visit this place again...
Comment from Hotel Management
15 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Marvie,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional television and the other issues which hindered your stay. However, as it pertains to the deposit please reach out to the front desk directly for further assistance. I will be sharing your comments with the management team in an effort to have your comments addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist
