Ratings based on 986 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
I liked the setting of the building - there is a nice terraced forest in the back, lots of different plants in the front and it's set far enough back from the road for quiet. The sheets and towels were clean but the exterior of the building is really filthy. The owners don't seem to want to spend any money on the maintenance. The exterior walls are covered in dirt as are the stairs and handrails. They need to get a power washer in to clean it all up. We had two rooms - 334 and 340. 340 was ok, the drain in the bathroom leaked so we stuck a garbage can under it to catch the water and empty it in the shower. 334 has white melamine cabinets that are in rough shape. The one with the sink had heavy water damage - and not recent. The staff are nice enough and I think the cleaners do their job but the owners need to put some effort into the building too.
by A verified traveler
Posted 21 May 2024
Dirty and cheap place
by A verified traveler
Posted 19 May 2024
The staff was very friendly but the studio was unpleasant, dirty, unsafe people knocking on the door all hours of the night. Do not recommend.
Comment from Hotel Management
21 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Pamela, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. You indicated that the staff is friendly. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the noise disturbances caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you again for posting your review. Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Lacked cleanliness
Comment from Hotel Management
29 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Madison, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5score. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Old worn down and dirty
Comment from Hotel Management
22 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Thank you Jeffrey, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with the upkeep of our hotel. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 14 Apr 2024
I didn't like nothing about my stay! The TV didn't work and I also didn't receive my $100 deposit that was supposed too be giving back to me today 4/14/2024 at check out time which is 12pm!!! I'll never visit this place again...
Comment from Hotel Management
15 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Marvie,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional television and the other issues which hindered your stay. However, as it pertains to the deposit please reach out to the front desk directly for further assistance. I will be sharing your comments with the management team in an effort to have your comments addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
8 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Andrew, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
This hotel was great to help our family. Ms. Brown did a wonderful job fixing anything that we needed. It made our stay comfortable and convenient.
Comment from Hotel Management
9 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. Tarra, I am happy to hear that you found Miss Brown to be doing a wonderful job, you were pleased with the helpfulness of our staff, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. I have shared your comments about Miss Brown with the rest of our team.We appreciate your business, Tarra, and can't wait to see you back at Red Roof soon, where we can continue to offer you an wonderful stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Feb 2024
the place in convenient everyone here is helpful
Comment from Hotel Management
22 Feb 2024 by Tianna RediResponse Specialist , Hotel Management
Dear Beverly, We appreciate your review following your recent experience at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location and the hospitality of our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management
by A verified traveler
Always a fresh great place
Posted 13 Feb 2024 on HotelsStaff was very friendly and welcoming
Nikki is immaculate.
Comment from Hotel Management
14 Feb 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. Virgil, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our very friendly and welcoming staff, especially our immaculate staff Nikki. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. I have shared your comments to the rest of our team. We appreciate your business, Virgil, and can't wait to see you back at Red Roof soon, where we can continue to offer you a welcoming stay at an affordable price! Sincerely, Red Roof Management
