Ratings based on 800 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Everything was great
by A verified traveler
Posted 17 May 2024
Check in took a bit because front desk taking a reserrvation. It was fine when he was done but it was fine when he finally got to me
Comment from Hotel Management
21 May 2024 by Jeffrey, Hotel Management
Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced. We are continually striving to improve the hospitality we offer, digital check-in could be a wonderful option for you on the next visit. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer. Look forward to talking to you more about our options.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Kirby Kelly-AGM, Hotel Management
Thank you for choosing the Hampton Inn & Suites in Winston Salem/University Area. I am very happy to see that you had a great stay with us.
by A verified traveler
Posted 13 May 2024
QUIET, NICE, GREAT BREAKFAST
Comment from Hotel Management
14 May 2024 by Kirby Kelly-AGM, Hotel Management
Thank you for taking the to complete a survey for your stay with us. I hope that you enjoyed your stay as well. Please come back and see us at your earliest convenience.
by A verified traveler
Posted 13 May 2024
I loved the property and Mr. Blue was absolutely amazing. His knowledge and kind spirit are amazing. He actually went above and beyond the call of duty. The only downfall was the hot water was horrible. The water did not get hot at all.
Comment from Hotel Management
14 May 2024 by Kirby Kelly-AGM, Hotel Management
Thank you so much for taking the time to complete the survey for your stay with us. I am very happy that you enjoyed your stay. Also, I will be sure to let Blue know that he went beyond the call of duty to make your stay a pleasant stay with us. Thanks again and take care.
by A verified traveler
Posted 11 May 2024
The room had great energy
Comment from Hotel Management
14 May 2024 by Kirby Kelly-AGM, Hotel Management
I am very glad to see that you had a nice stay during your time with us. Please come back again at your earliest convenience.
by A verified traveler
Posted 7 May 2024
The staff was very friendly and professional. The room and dining area were well kept and comfortable.
Comment from Hotel Management
14 May 2024 by Kirby Kelly-AGM, Hotel Management
Thank you for completing the survey. I am so happy to see that you had a great stay experience with us. Please come back and see us at your earliest convenience.
by A verified traveler
Posted 6 May 2024
I travel to Winston Salem often I usually stay at this property. It's always priced good and the staff is wonderful! I highly recommend it.
Comment from Hotel Management
6 May 2024 by Jeffrey W., Hotel Management
Hi Helen! We are so glad to have earned your business and your loyalty! Thank you for recommending us to others. We are so glad we get to call you a guest and a friend! See you soon.
by A verified traveler
Posted 4 May 2024
Check in was not convenient. Waited 5 minutes for a representative to check in, no one at front desk. Further wait to obtain a room as agent was not familiar with system and how to add a Canadian address. Overall checkin took over 15 minutes which was not comparable to other hotels. The hotel was dated but clean and comfortable.
Comment from Hotel Management
6 May 2024 by Jeffrey W., Hotel Management
Dear Jean, thank you for leaving a review. I am deeply sorry you received service that was less than satisfactory. This is not the type of service you should expect from our hotel. Your feedback is very important to us. We take all comments seriously and are continuing to train our team on the new system. If there is anything we can do to make your next stay more comfortable. Please do not hesitate to ask.
by A verified traveler
Posted 2 May 2024
Good price
Excellent Breakfast
Room view could be better
Comment from Hotel Management
2 May 2024 by Kirby Kelly-AGM, Hotel Management
Thank you for taking the time to submit the survey for your stay with us. I am very happy to see that you enjoyed your stay with us.
