Ratings based on 28 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by General Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by General Manager, Hotel Management
Dear Brie,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Property is CLOSED.
Posted 25 Feb 2024 on HotelsI am not sure whether the fault lies with hotels.com or the property, but we booked our stay over a month in advance and upon our arrival, discovered the property is closed. The only reason I did not rate it 1 star for all services, is because there was a refund issued for our stay.
I do not know if the hotel is renovating and re-opening or what the situation is, but we certainly won't be attempting to stay at this location in the future. While we are thankful for the refund, having received no notification of the closing, and had to find another property after having driven to town.
Comment from Hotel Management
26 Feb 2024 by General Manager, Hotel Management
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 11 Feb 2024
Everything was good 👍
Comment from Hotel Management
12 Feb 2024 by General Manager, Hotel Management
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 11 Feb 2024
Everything was good
Comment from Hotel Management
12 Feb 2024 by General Manager, Hotel Management
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 6 Feb 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by General Manager, Hotel Management
Dear Toni,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 5 Feb 2024
I never checked in! I want customer service
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Dear Heaven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 31 Jan 2024
It was one of the worse hotels I have ever stayed at. It was under renovation, but room was dirty and mattress was very old. Walls are paper thin and can hear everything in the next room. They had the TV on all night. They did not have my room selection and did not offer to reduce my room rate. The breakfast was bad with no selections available and the OJ was colored water! The coffee was made awful as well.
Comment from Hotel Management
10 Feb 2024 by General Manager, Hotel Management
Dear Brant,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by General Manager, Hotel Management
Dear Glenna,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
