Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you Erica
by A verified traveler
Posted 7 May 2024
I had a ham and cheese sandwich at Altos which they charged me $15.99 , and soup for $4.99 which was less than a cup. It was not worth it and I won’t be eating at Altos again
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you for the review Denise, we will ensure it we share with the appropriate departments
by A verified traveler
Posted 1 May 2024
Very clean and the staff were very friendly
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you for the great review Shane
by A verified traveler
Posted 29 Apr 2024
The pool area had little kids jumping into the hot tub with snotty noses. Turned my father and I off and we immediately left the area back to our room. Carpets in the room all dirty and stained. The rooms were very outdated and realized there isn't a complimentary breakfast where most hotel's offer this with the booking.
The price for a nights stay should be around $80 max. Disappointed and won't be staying again.
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you for your review
by A verified traveler
Posted 28 Apr 2024
Swimming pool is good
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you Melvin
by A verified traveler
Posted 26 Apr 2024
Couldn’t use blankets as they were dirty with what seemed to look like someone else’s snot, didn’t have enough pillows to accommodate myself or my partner. other then that it was okay
Comment from Hotel Management
15 May 2024 by Melanie A, Hotel Management
Thank you Bailey
by A verified traveler
Posted 22 Apr 2024
The hotel room was clean, but the parking lot area had lots of litter. Very dated. Hallway had quite a bit of dirt on the carpet as well.
Comment from Hotel Management
23 Apr 2024 by Melanie A, Hotel Management
Thank you for the review Rebecca
by A verified traveler
Posted 22 Apr 2024
Had a to lodge a noise complaint that took over 3 hours to get dealt with, so management decided to comp my stay.
Comment from Hotel Management
23 Apr 2024 by Melanie A, Hotel Management
Thank you Jason
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Melanie A, Hotel Management
Thank you Larissa
by A verified traveler
Posted 16 Apr 2024
My stay at the hotel was great overall. The service, room, and amenities were excellent. However, the lack of provided slippers was disappointing. Hopefully, they'll consider adding this in the future.
Comment from Hotel Management
18 Apr 2024 by Melanie A, Hotel Management
Thank you Vicky
