Ratings based on 981 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Bathroom needed repairs
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the bathroom issues and appreciate you bringing them to our attention. Your comments will help us address and improve upon these areas for future guests.
by A verified traveler
Posted 17 Jun 2024
Sadly, I was pretty disappointed with this place. And to not waste your time, I'll list my challenges below.
1. Door safety lock broken.
2. Door bolt lock doesn't work
3. Can't open windows because there is no screen.
4. The TV didn't work properly. They said it was the remote, they replaced the remote with a smart TV remote, and not of the smart features worked.
5. They say free Wi-Fi, but that tends to only be true for the first floor.
6. We were a family of 5, we asked for more towels to bathe with, they said no, only 3 towels per room. If we wanted another towel, we must use one, then call front desk, they will take the dirty towel and then give you a clean one. We were like, "so can't you just make a note that our room has an additional towel?" They said no, it's they inventory protocol.
7. When we would leave and come back, our card key wouldn't work,so they'd have to scan it again.
8. Rooms had an interesting smell. (Yes, we checked out other rooms, they smelled worse.
9. The non smoking floor smells like smoke.
10. Blankets were dirty to begin with.
11. Swimming pool was trashed.
12. We won't talk about the view.
I'll stop there.
Overall, I was not pleased, and neither was my wife, but you live and learn.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns promptly to improve our service and facilities. We regret that we did not meet your expectations and appreciate your understanding.
by A verified traveler
Posted 16 Jun 2024
Would highly recommend
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We're delighted to know you had a great experience at our hotel! Your positive feedback means the world to us, and we can't wait to have you as our guest again.
by A verified traveler from London
Posted 14 Jun 2024
Went for one day it had a certain smell the towels smelled like rubbing alcohol toilets did not have enough pressure for water to go down no manager on site and dirty. Worse place I've ever been to staying and services.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
I apologize for the subpar experience during your stay. We take your feedback seriously and are addressing the cleanliness and maintenance issues immediately. Please accept our sincere apologies for the inconvenience caused.
by A verified traveler
Posted 14 Jun 2024
Very good would like to recommend it . And also come back again .
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We're delighted to know you had a great experience at our hotel! Your positive feedback means the world to us, and we can't wait to have you as our guest again.
by A verified traveler
Posted 12 Jun 2024
I have never had a jacuzzi but now I will always continue it’s so nice and relaxing thanks for everything only thing I suggest maybe atm although there was one in the gas station that’s the only thing I had a issue with other than that I will be definitely looking forward to another stay
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
That sounds wonderful! I'm glad you enjoyed your first jacuzzi experience and found it so relaxing. It's great to hear that you had a pleasant stay overall. Perhaps next time, checking for an ATM nearby beforehand could make things even smoother. Looking forward to your next stay and more enjoyable experiences!
by A verified traveler
Posted 11 Jun 2024
Room temperature was not consistent.
Smell in fridge.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
We apologize for the inconsistencies in room temperature and the odor in the fridge. Your feedback is crucial, and we will address these issues promptly to ensure a more comfortable stay for our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 6 Jun 2024
This is a very run down hotel which did not make me feel comfortable.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
I'm sorry to hear you didn't feel comfortable during your stay. Your comfort is important to us, and we apologize for falling short of expectations. We value your feedback and will use it to improve our services.
by A verified traveler
Posted 6 Jun 2024
overall a good stay BUT id recommend bringing your own pillow as ours were yellow, also it says there is a pool Outdoors but it looks like it's been abandoned for like 20 years
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
I'm glad to hear that overall you had a good stay with us! We appreciate your feedback about the pillows and the outdoor pool area. I apologize for any disappointment caused by the condition of the pillows and the appearance of the outdoor pool. Your comments are valuable to us, and we will certainly address these issues to ensure a better experience for our guests in the future.Thank you for your recommendation, and we hope to welcome you back for an improved stay next time!
by A verified traveler
Posted 1 Jun 2024
I wasn't expecting a luxury experience at the Travelodge, but I also wasn't expecting a foul odor in the room, hair in the sink and a toilet that was barely fit for use. Unfortunately, this is the worst overnight stay at a hotel I've ever had.
Comment from Hotel Management
20 Jun 2024 by Front Desk, Hotel Management
I'm truly sorry to hear about your disappointing experience during your stay at our Travelodge. Please accept our sincere apologies for the foul odor in the room, the cleanliness issues with the sink, and the condition of the toilet. This is certainly not the standard of service and cleanliness we strive to uphold.Your feedback is extremely important to us, and we will immediately address these concerns with our housekeeping team to ensure such incidents are not repeated. We understand how frustrating this must have been for you, and we appreciate you bringing these issues to our attention.We hope you will give us another chance to provide you with a much-improved experience in the future.
