Ratings based on 515 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
There are better options.
Comment from Hotel Management
11 Jun 2024 by JR, Hotel Management
Thank you for you review. Would you please reach out and give more details regarding? Jack RobinsonAssistant General ManagerBurn How Garden House Hoteljack@burnhow.co.uk
by A verified traveler
Posted 10 Jun 2024
Fantastic location. Wonderful staff and breakfast was great! Spacious rooms too!
Comment from Hotel Management
11 Jun 2024 by JR, Hotel Management
Thank you for your kind words. We hope to see you again soon.
by A verified traveler
Posted 3 Jun 2024
When we checked in room was extremely warm. Contacted front desk and found out towel warmer was left on high. Also no ventilation or cooling available . Hard to sleep in warm room with no fan or ventilation. Was able to open window with no screen to prevent bugs from entering. Also the window that was open was available for the public to see into our room. We also left from door open with no screen to try and cool things down from towel warmer . Another room was not offered during our stay after letting the staff know of the situation. Breakfast was excellent. Property and garden were nice also.
Comment from Hotel Management
4 Jun 2024 by JR, Hotel Management
Hello Robert, Sorry to hear that your stay was interrupted by heat issues within the room. We are trying to solve the issues with the towel warmers in each of the rooms, as they are a new addition in the past years. I appreciate you bringing this to my attention, and the housekeeping staff have been informed to check that the warmers are off upon each arrival. Please feel free to reach out if you'd like to discuss further at my email: jack@burnhow.co.ukWe hope to see you again as a guest in the future. Kind regards, Jack Robinson Deputy General ManagerBurn How Garden House Hotel
by A verified traveler
Posted 2 Jun 2024
The property is quiet and beautiful. The walk through the secret garden is pretty magical, with accommodating rabbits to accompany you. No kidding - we named him Dave.
Comment from Hotel Management
11 Jun 2024 by JR, Hotel Management
We love Dave! Very pleased you enjoyed your stay. Hope to see you again soon! Dave does too!
by A verified traveler
Posted 30 May 2024
Lovely hotel with lovely gardens surrounding it. The staff were very attentive and friendly. The best breakfast ever!
Comment from Hotel Management
1 Jun 2024 by rusty, Hotel Management
Thank you for your kind remarks
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by rusty, Hotel Management
Thank you
by A verified traveler from Auckland
Posted 21 May 2024
An older property, bed not that comfortable and shower extemely small and very difficult to use. Breakfast great. Room very clean, lovely staff and location excellent for boat and bus trips. Village pleasant to walk around. Los of dining options
Comment from Hotel Management
24 May 2024 by loobyloo, Hotel Management
Thank you for comments regarding your stay
by A verified traveler
Posted 14 May 2024
A hidden gem, on arrival some areas feel a little dated this all helps with the ambience so don’t be put off. Lovely ladies very helpful at breakfast, choice amazing and well cooked. We stayed in one of the chalets lots of room and nice new bathroom, also liked you had your own marked parking space close to room.
Comment from Hotel Management
16 May 2024 by loobyloo, Hotel Management
We appreciate your feedback, thank you for taking the time to review your stay
by A verified traveler
Posted 2 May 2024
Great place to stay
Comment from Hotel Management
3 May 2024 by looby loo, Hotel Management
Thank you for your review score
by A verified traveler
Posted 21 Apr 2024
Room was amazing and staff were really helpful. Especially lady on reception
Comment from Hotel Management
22 Apr 2024 by loobyloo, Hotel Management
We hope that you could return, we thank you for your review
