Ratings based on 208 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Style was really nice and it was silent and dark at night. Great attached pub.
by A verified traveler from London
Posted 6 May 2024
Really enjoyed our stay here. Very comfortable room, tasty food, good service and good value for money.
by A verified traveler
Posted 5 Apr 2024
We liked the "cabin' style room. There was a large dent in the wall, i assume caused by the door handle.
by A verified traveler
Good restaurant, details missing in rooms
Posted 12 Feb 2024 on HotelsGood food, good choice of beer, easy to park. My room didn't have any toilet paper and there wasn't any no tea mugs.
by A verified traveler
Posted 5 Feb 2024
by A verified traveler
Posted 21 Jan 2024
Its a shame our stay in this unique hotel was spoilt by a heating issue and amateur service. Instead of informing us of a problem with the heating upon check in, we were expected to accept a noisy fan heater blasting hot air like a hairdryer for the night. When it was brought to the attention of the staff, i expected a quick response but nothing happened for over an hour with sub zero temperatures outside. The staff were very dismissive of the issue and thought it was perfectly acceptable. Although they did source a portable heater and extra duvet while we had dinner, it would have been courteous to know what was happening.
Service at breakfast was painfully slow and all the staff showed no interest in rectifying the situation.
We have stayed in other hotels within the chain and professionally trained many staff with the hospitality industry, I am very disappointed with the level of service at The Running Horse.
by A verified traveler
Posted 20 Dec 2023
Perfect for an overnight stay centre to Heathrow. Great friendly staff
by A verified traveler
Posted 17 Dec 2023
Overall this was a lovely stay away from my home in a built up environment, the pub is set in a lovely area and not a sound could be heard apart from the local wildlife.
We had a very welcoming reception from all staff members and the atmosphere was very friendly
The food was fantastic but the accommodation let it down!
We paid £220 for a king size but unfortunately in my mind it wasn’t very king size!!!
The room was very small and nothing special about it especially considering the amount that was charged.
Also the price did not include breakfast !!!
In my experience this should have been a maximum £150 per night plus breakfast .
by A verified traveler
Posted 8 Dec 2023 on Hotels
by A verified traveler
Lovely comfy stay.
Posted 8 Dec 2023 on HotelsHad a good two night stay,the room was very comfy with a nice selection of hot drinks available,the room was lovely and warm as the heating was on,the bathroom was a good size with a great shower,I loved the toiletries,it was a well thought out room for a comfortable stay.
We ate only one night in the restaurant it had a good menu and was very nice,it was busy due to the time of year but the staff were pleasant and coped well,enjoyed our stay.
