Ratings based on 972 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
The venue was nice but felt a little tired.
The window in the room we had did not shut properly as it was broken. The table in the room was sticky and dusty. The lift had a very poor paint job.
The bar had a limited choice of drinks
However the staff were friendly and the food at breakfast was good. Unfortunately there was a lack of small plates on the 1st morning and on the 2nd morning although there was a pile of plates in was actually a mixture of plates and saucers. It felt as if the place was being run half hartedly
Comment from Hotel Management
27 May 2024 by Paul Russell, Hotel Management
Dear Wendy Thank you for your review and comments. Your feedback will be shared with the team and we will review actions to be taken.Kind regardsPaul
by A verified traveler
Posted 18 May 2024
Unfortunately we arrived the day after the hotel had been full by a large group and the staff had great difficulty in catching up, rooms delayed, breakfast a bit of a mess up, this is the third stay at this hotel, previously excellent.
Comment from Hotel Management
20 May 2024 by Paul Russell, Hotel Management
Dear StephenThank you for your review and for your kind comments. It was a push to say the least to get the hotel back up to the levels expected of us and I can only apologise for an delay in our service. Kind regardsPaul - General Manager
by A verified traveler
Posted 5 May 2024
The hotel positives. Comfy beds and a nice varied buffet breakfast with nice real coffee available. The gym was well equipped. The steam room and pool were pretty dirty actually.
The hotel is set in lovely grounds and if the weather is nice lovely to sit outside with a drink after dinner.
Our room was basic and dark.
My advice is check if there’s a wedding or function going on. We found the corridors very noisy and don’t expect to get to sleep before 12 midnight. It quieten down about 1 am. I am sure if no function then this would be earlier.
I wouldn’t recommend the hotel if you are looking for a nice quiet relaxing break. The spa is small and with only a few guests seems very busy.
There was a lovely small through reception.
I wish I could be a bit more positive.
Comment from Hotel Management
6 May 2024 by Paul Russell, Hotel Management
Dear BeverleyThank you for your review and comments. Sorry if some of the other guests did not settle down until early in the morning and I can only apologise for this. I am pleased overall you found the hotel to your liking and I do hope you take the time to return to us. Kind regardsPaul
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
20 May 2024 by Paul Russell, Hotel Management
Dear RichardThank you for your 5/5 score it is greatly appreciated. Kind regardsPaul - General Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
13 May 2024 by Paul Russell, Hotel Management
Dear SamanthaThank you for your review and feedback.Kind regardsPaul - General Manager
by A verified traveler
Posted 7 Apr 2024
It was all okay
Comment from Hotel Management
8 Apr 2024 by Paul Russell, Hotel Management
Dear GaryThank you for your feedback and review. Kind regardsPaul - General Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Paul Russell, Hotel Management
Dear ChristinaThank you for your review.Kind regardsPaul - General Manager
by A verified traveler
Posted 17 Mar 2024
Loved this hotel. Really quiet location. Room was lovely and clean. Staff were helpful and very friendly. Spa and pool area was immaculate .
We didn’t eat dinner but breakfast was lovely with a really good selection and loads of choice
We’ve already rebooked for May.
Comment from Hotel Management
18 Mar 2024 by Paul Russell, Hotel Management
Dear AmandaThank you for your review and comments. Great to see you enjoy your time and we look forward to welcoming you back in May. Kind regardsPaul - General Manager
by A verified traveler
Posted 17 Mar 2024
I loved the food we had with you, breakfast,dinner. The staff were very friendly, helpful. The setting was very refreshing, relaxing. I did enjoy the stay with you.
Comment from Hotel Management
18 Mar 2024 by Paul Russell, Hotel Management
Dear Joan Thank you for your review and comments.I am pleased you enjoyed your time with us and I look forward to being able to welcome you back to Norton Park.Kind regardsPaul - General Manager
by A verified traveler
Posted 15 Mar 2024
The old manor looks lovely. The New building does not look at all apprpriate in the beautiful setting.
Comment from Hotel Management
18 Mar 2024 by Paul Russell, Hotel Management
Dear MyrnaThank you for your review and 5/5 score. The Manor house is wonderful and we also have an amazing Tithe Barn that will seat up to 150 guests. The rest of the hotel is a much more modern building and we are set in 55 acres of land. Kind regardsPaul - General Manager
