Ratings based on 215 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Provides rooms upstairs
by A verified traveler
Posted 28 May 2024
Staff was helpful, but rooms should be cleaner.
by A verified traveler
Posted 20 May 2024
Staff was excellent and very friendly. TV in room not working properly. No coffee cups with coffee maker.
by A verified traveler from knightdale
Posted 14 May 2024
Do NOT go here with a family. This is a drug den. The TV was on and the remote was broken. Thankfully I was alone and got there late. I had to go around drug addicts on the stairs. This is what I get for being cheap.
by A verified traveler from Ruskin
Posted 4 May 2024
I missed check-in because of flight delays ended up at another hotel. Called the next day and was put on hold for 20 min never came back and did not pickagain
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 9 Apr 2024
The room smelled like cigarettes, the one towel provided was dirty, there was not toilet paper, the blinds were broken, and the furniture had seen better days
Comment from Hotel Management
10 Apr 2024 by Amanda , Hotel Management
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect
by A verified traveler
Posted 5 Apr 2024
As i entered the room the TV was already on. That alsrmed me, as i was i was alone and it was dark. Also, i had to ho clear across the room to turn on a working light. The bathroom toilet inside and outside was full of so much urine build up it hadn't been cleaned in st least a couple of months. In the dink, there wete pubic hairs. I want a full refund! This was shocking after driving a 9 hour trip from NY state to Virginia. Please reimburse me directly! I paid by Credit Debit card with my Visa to Expedia for this APM in Winchester on April 4, 2024.
Comment from Hotel Management
10 Apr 2024 by Amanda , Hotel Management
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect
by A verified traveler from St. Augustine
Posted 29 Mar 2024
Clean room comfortable bed close to
Interstate
Comment from Hotel Management
10 Apr 2024 by Amanda , Hotel Management
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 19 Mar 2024
Great service
Comment from Hotel Management
10 Apr 2024 by Amanda , Hotel Management
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.
