Ratings based on 821 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
We were only there for a one-night stay. In that time, all the staff we encountered were pleasant, friendly, and helpful. We opened our door to a bad smell we couldn't identify. We asked the front desk for some air freshener which they provided, immediately. It didn't kill the smell, but it was tolerable. That's the only negative. Nice art on the wall. All furniture was in good shape. There was plenty of towels. Soaps and shampoos were abundant.
Comment from Hotel Management
30 May 2024 by nicol, Hotel Management
Thanks for your review. hope to see you again, soon. Safe travels!
by A verified traveler
Posted 22 May 2024
I loved that it was pet friendly. hotel staff was very nice and breakfast was delicious
Comment from Hotel Management
22 May 2024 by Nicol Jacobs, Hotel Management
Thank you for taking the time to review your experience! We are so happy that you enjoyed being in a pet-friendly environment. At TPS Wilmington, we love our four-legged guests as much as our 2-legged ones. Our breakfast attendants are very passionate about serving hot & delicious breakfasts, so we will pass along the compliments to the chefs!
by A verified traveler
Posted 13 May 2024
Overall, I enjoyed the hotel. Room was clean. Great water pressure and quick hot water, loved having the little kitchen area and coffee maker. Breakfast was just ok, but similar to other hotels - eggs, bagels, muffins, cereal, fruit, yogurt, waffles, etc.
Only issue was that I got bit by someone’s dog walking through the hallway! I have a service dog (yellow lab) who was between me and the wall and we were both minding our own business when this guys dog started veering over. I had a bad feeling so I but my leg in the way to block my dog and he bit my leg. I have NEVER been bitten by a dog before. They guy said sorry and just walked out. I let the front desk know and they gave me antibiotic ointment, but I wish they offered to contact the guy for me or get shot records for the dog. I’m going to see my doctor today to get a tetanus booster. Just worried about rabies when though I know it’s rare in pets. :(
Comment from Hotel Management
22 May 2024 by Nicol Jacobs, Hotel Management
Thank you for reviewing your stay. We are so sorry you had an unpleasant interaction. I spoke to the associate and unfortunately we were not given adequate information on the guest and pet to locate the other person. If you can give me a call, I will try to locate this information for you. It is a requirement that each pet parent sign a form stating the pet is up to date on all shots with vet information.
by A verified traveler
Posted 3 May 2024
Enjoyed the hot breakfast. They even had boiled eggs!
Comment from Hotel Management
20 May 2024 by Lynette, Hotel Management
Dear Lynette, on behalf of the entire team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by Chirstine, Hotel Management
Thank you Christine for your feedback, we are so happy you had a wonderful experience and hope to see you soon.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
22 May 2024 by Nicol Jacobs, Hotel Management
Thank you for rating your experience. We would love to know how we can get 5/5 stars, so please share any feedback you may have so we know where to improve. We will be renovating this fall, so lots of improvements to the hotel are on the way!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
2 May 2024 by Nicol, Hotel Management
It looks like you were not happy with your stay. I would love some additional feedback if you're able to provide on why you scored us so low. We strive to make every guests experience wonderful, so your feedback is a gift to us. We renovate this fall, everything is being replaced and even changing the lobby layout. This will be a floor by floor reno, o we can remain open. We hope you will revisit us to give u another chance to "WOW" you. Safe travels.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
2 May 2024 by Nicol, Hotel Management
Thank for the positive review of your stay! Be sure to come back and visit soon, as we are renovating this fall and everything is being refreshed/replaced, even changing the lobby layout and expanding our breakfast area and cannot wait to show our guests our "new look"! See you soon, safe travels!
by A verified traveler from Traverse City
Posted 23 Mar 2024
Nice hotel, good area, close to everything & quiet!
Comment from Hotel Management
26 Mar 2024 by Jill, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.We hope to welcome you again soon.
by A verified traveler
Posted 17 Mar 2024
The location of the hotel was close to everything very convenient. That was a Plus!!
But when I asked for a pet friendly hotel I didn’t think I would be put in a lower budget room, where the room from when we 1st checked in had a weird smell. We went and purchased air fresher and cleaning products but the smell, a strong Piss odor would not go away.
Carpets nasty, and in need of a good shampooing.
If the room or floor is for families with a pet the rooms need to be cleaned Better because just because you have a pet don’t mean you should be put in a nasty room.
Comment from Hotel Management
11 Apr 2024 by Nicol, Hotel Management
We apologize your stay was not up to par. We do try to house pets on the first two floors to accommodate the needs of pets to go potty easier, but you shouldn’t feel the rooms are “nasty”. We had a complete carpet/upholstery and drape steam clean first week of March, but we understand we are a little dated. We will complete a FULL renovation this fall, and hope you come back and give us another chance.
