Ratings based on 635 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
The staff is polite.
by A verified traveler
Posted 12 Apr 2024
It seems like no one works at this property. The office is never open, and if you look through the window, you can see it is abandoned; there is no staff on site at any time of day as far as I can tell.
I have no issue with having a contact-free check in, but that was not communicated prior to my stay nor was there any signage at indicating this.
There was a sign with a phone number for “assistance,” unfortunately, this location is in an area with limited cell service, so completing a call was challenging. The wi-fi was down and with nobody on site there was no way to see if it could be fixed.
The condition of this property is terrible.
There were old cigarette butts outside of my room, and clearly no one had swept the walkway for a very long time.
I would not recommend staying here at all.
by A verified traveler
Posted 9 Apr 2024
Very cute and very clean room! Nice thick towels and cotton bed sheets. But NO WI-FI as advertised
by A verified traveler
Posted 28 Feb 2024
by A verified traveler
Posted 26 Feb 2024 on Hotels
by A verified traveler
Posted 24 Feb 2024 on Hotels
Everything was exactly as it appeared in the photos. Classic Adirondack feeling spot. Awesome location to Whiteface skiing and a restaurant in walking distance. Owner answered our check-in phone call immediately. Would stay again.
by A verified traveler
Posted 18 Feb 2024
We stay in motels quite often and know not to expect too much. We are easily pleased. This motel, however, was such a disappointment, I just have to warn other potential guests. We booked for two adults and a child and there was supposed to be a queen bed and a twin futon. The futon was not a futon nor was it a twin. It had a hard metal bar in the middle and was incredibly uncomfortable. We asked for more blankets which we put on the futon but it remained too hard to sleep on. The bed wasn’t much better. I don’t know how old the mattress was but the middle was so so sunken in that my husband ended up sleeping on floor. We booked two nights and barely slept a wink. The place is under construction, so there is no dining room nor is there staff available to help. If that wasn’t bad enough, the mold in the shower was incredibly. And there was zero water pressure. It was probably for the best that due to a lack of light in the bathroom we had to shower in the dark. And it wasn’t cheap either, altogether we spent 300 dollars for two nights. If someone had been available when we checked out at 10 am, I would have demanded my money back. But the office was closed. To the new owners: this place needs much more than a few new curtains, Adirondack themed quilts, and fluffy towels. Start with new beds and new showers. I don’t know what the other rooms look like, but room 12 is unacceptable.
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Posted 6 Feb 2024
Vile, disgusting, infested with mice and bed bugs. Management does not care.
I stayed at the Mountain Brooke Lodge from February 2-4, 2024. It was clear this motel was cheap for a reason when I learned that you can’t use the microwave and heater at the same time without tripping the breaker, and that there was no warm water. I could have dealt with this, but when I found mouse droppings all over the place, I was disgusted.
I didn’t spend much time here so I didn’t notice it until the evening of the second day, but it was EVERYWHERE. In the bathroom, on the sink, on the desk next to the coffee machine, all over the furniture. It was absolutely vile, I can’t believe I had to sleep here. I notified management when I left and thought that would be the end of it.
When I got home, however, I opened my suitcase to find not only MORE mouse droppings but also bedbugs. I called management and they said they found no evidence of mouse droppings or bedbugs and thus could only offer me a partial refund. Not sure if they were lying or just didn’t actually clean, but these pictures clearly show otherwise. There were a lot more mouse droppings than just what’s in these pictures, but at this point I just wanted to get out of there. They also told me they had rented out my room to another person shortly after I left, not even taking time to have an exterminator check it out.
This place is filthy and management does not care about your health/safety
by A verified traveler
Posted 5 Feb 2024
These are not luxury accommodations. You should know that already from looking at the photos. Adjust your expectations accordingly. You can't pay these prices and expect the Hilton.
What it is, is a nice, clean reasonably appointed room for a good price. You will not fear for your life from outside incursion nor from virulent bacteria growing inside. The sheets do not move on their own, and no science experiments take place in the shower. You will not need a tetanus shot after a night here.
You want a reasonably priced, clean room you don't have to worry about, this place is all about it. Like a good radial tire, it's just doing its job so well you don't have to think about it.
As a bonus, you're not lining the pockets of some billionaire. Your money goes to human people. That should be enough to tip the scales right there.
Also, skip the foo-foo breakfast place in town. Go instead to the Downtown Diner, right next to it. You'll see why.
