Ratings based on 1 Verified Reviews
2.0 Room cleanliness
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2023
We booked this stay through Expedia. We arrived around 10 pm. The house was asthetically pleasing. Unfortunately when we arrived, there were three dead roaches and fans blowing throughout the top floor of the house. We reached DW attempting to receive a refund due to feeling uncomfortable about the bugs. They advised that we would have to leave the premises THAT NIGHT and have their cleaning crew investigate the next morning. Since DW did not charge us, Expedia did, we have been awaiting communications to receive our refund.
Comment from Hotel Management
30 Jan 2024 by Stephan, Hotel Management
Dear Jacob, we are sorry to hear about your experience at Drift Away. We did initiate an immediate refund after talking to you. If you did not receive it, please contact Expedia regarding this as we have no control over payments handled by Expedia.
