Ratings based on 583 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Bed was okay, there was a ton of gnats right outside our door before entering that entered the room when we do and not only were there a couple roaches that came from behind the headboard (my fiance killed them) we were exhausted from driving so after checking the bed and around it we just went to bed, but in the morning (like about 8ish AM) the door opened from someone that worked there I guess not knowing someone was in there?? My fiance and I were asleep so by the time we tried saying someone was in there they opened the door realizing someone was in there and quickly closed it.
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Dear Chloe,We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the presence of gnats and roaches in your room, as well as the disturbance caused by our staff entering your room unexpectedly. This is not the experience we want for our guests, and we take your feedback very seriously. We'll investigate and address these concerns with our team to ensure they are properly addressed and prevented in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Todo estaba bien el unico problema fue q el aire acondicionado no funcionaba
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Martha,Thank you for your positive rating and for sharing your experience with us. We're glad to hear that overall, everything was fine during your stay. However, we apologize for the inconvenience caused by the air conditioning not working properly. Your feedback is important to us, and we'll address this issue promptly to ensure a comfortable environment for our guests in the future. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 3 May 2024
Clean and reasonable value for the price. Would stay here again. It's a motel though, meaning your door goes directly outside which could be a comfort thing for some people.
by A verified traveler
Posted 26 Apr 2024
Easy check in
Comment from Hotel Management
27 Apr 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your perfect rating! We're thrilled to hear that you found our check-in process smooth and efficient. Providing a hassle-free experience for our guests is a top priority, and we're glad we succeeded during your stay. We can't wait to host you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Dennis,Thank you for choosing us and for your glowing 5-star rating! Your feedback is incredibly motivating and fills us with pride. We're committed to continuously improving our service and can't wait to welcome you back for another exceptional stay. See you soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Vianca,We're sorry to hear that your experience fell short of your expectations. Please know that your feedback is important to us, and we'll use it to make necessary improvements. If there are specific issues you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
The lady at the check in was super nice. I’ve stayed here before and check in is usually easy.
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Jennifer,Thank you for your wonderful review! We're delighted to hear that you had a pleasant check-in experience and that our staff, particularly the lady at the front desk, provided you with excellent service. We appreciate your continued loyalty and look forward to welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Mar 2024
The woman at the front desk was great. Friendly, helpful and a quick check in.
The we arrived at our room which had the weirdest strongest scent of... I don't even know what(wax and almond scent??)!
So strong that when awaking at night it caught in my throat.
There doesn't appear to be any soundproofing in the exterior walls.
People arriving late and repeatedly opening and closing doors. Standing and blabbing on the parking lot on arrival at 3 am.
Comment from Hotel Management
1 Apr 2024 by Hotel Manager, Hotel Management
Dear Laurie,We apologize for the inconveniences you experienced during your stay. While we're glad to hear that you found our front desk staff to be friendly and helpful, we regret that the scent in your room and noise disturbances disrupted your comfort. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Mar 2024
Convenient for Thunderhill visits and walkable to restaurants. Staff was very nice.
Comment from Hotel Management
19 Mar 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for the wonderful review! We're delighted to hear that our hotel's location was convenient for your Thunderhill visits and that you found our staff very nice. We strive to provide excellent service and a convenient experience for our guests, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Hotel Manager, Hotel Management
Dear Charlene,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely, Hotel Manager
