Ratings based on 1,347 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Good
by A verified traveler
Posted 24 May 2024
Close to the Meridian Centre and subway, it was convenient and comfortable.
Comment from Hotel Management
25 May 2024 by Zarah, Hotel Management
Hi Amy, thank you for your awesome review. We're thrilled to hear about your outstanding experience. We're eager to welcome you back again. Warm regards, Zarah Guest Services Sueprvisor
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
Could maybe be more signage for parking and how to get to the hotel to and from parking.
Comment from Hotel Management
23 May 2024 by Zarah, Hotel Management
Hi Lisa, thank you for your feedback. We'll use your feedback to make necessary changes. Your feedback will help us improve. We hope for another opportunity to provide a better experience. Best regards, Zarah Guest Services Supervisor
by A verified traveler
Posted 21 May 2024
Good
Comment from Hotel Management
22 May 2024 by Zarah, Hotel Management
Hi ChengXiang, thank you for your review. We're delighted to hear about your positive experience. Warm regards, Zarah Guest Services Supervisor
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by Zarah, Hotel Management
Hi Minh Duc, we're saddened by your dissatisfaction with your stay. Your review will help us improve, and we hope for an opportunity to regain your trust. Best regards, Zarah Guest Services Supervisor
by A verified traveler
Posted 13 May 2024
Location was convenient for the marathon but too far away from everything else.
The shower controls in the bathroom were very confusing. There should be instructions on the wall on how to use them. Staff was friendly but no information was provided on the facilities available in the hotel or in the area. TV channel guide did not work.
Comment from Hotel Management
15 May 2024 by Zarah, Hotel Management
Hi Sandra, thank you for your feedback. We're glad for the enjoyable aspects but apologize for any areas where we didn't meet your expectations. Your feedback will help us improve. Best regards, Zarah Guest Services Supervisor
by A verified traveler
Posted 11 May 2024
A lot of noise in the hall. Reported noise complaints a couple times but nothing was done
Comment from Hotel Management
12 May 2024 by Zarah, Hotel Management
Hi Vanessa, thank you for your feedback. We apologize for any inconvenience and assure you we're addressing your concerns. We hope to welcome you back for a more satisfying stay. Best regards, Zarah Guest Services Supervisor
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Zarah, Hotel Management
Hi Jocelyne, thank you for your fantastic review. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor
