Ratings based on 989 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The bed is too inconfortable and have flees. La Cama con bump y encontré pulgas
by A verified traveler
Posted 21 May 2024
Room door was not even closed when we got there. Charging cord plugged in by couch like someone had been in there. Crumbs on the floor and smelled bad. Room next door had the smell of weed coming through. Kids running all over the place, cursing and taking over pool area. Trash and condom wrappers in parking lot. Did not even stay the whole night cause we felt unsafe. Same kids were seen at the corner begging for money. Would like my money back
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Michele, We apologize for the less than satisfactory experience described. Our team works diligently to maintain cleanliness and a peaceful environment for all guests. For any future concerns, please reach out to our management team directly so we can address them promptly and ensure a more pleasant stay with us.
by A verified traveler
Posted 19 May 2024
It definitely does need an upgrade to the whole building.. the rooms could’ve been cleaned a little better. But there overall issue is that they need a major remodel!!!!! Bathroom door looked somebody been scratching on it.. bed felt lit was broke. It smelled like Chinese food. And only one elevator works and the one that does makes you feel like you about to fall
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello tasia, Thank you for sharing your feedback with us. We appreciate your observations and will take them into consideration for future improvements. Our team strives to ensure our guests have a comfortable stay and we regret if we fell short of your expectations. Your comments will be shared with the relevant departments for review.
by A verified traveler
Posted 26 Apr 2024
I selected the hotel for the hot tub which does not work like warm at best I said something to manager she said the pool works it's hot outside. The elevator that works sounds like it is not going to at any minute the last day the fire alarm went off I grabbed my stuff and left it may not even be there now I don't know worst hotel stay ever
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Larry,We regret to hear about your disappointing experience. Our team values guest feedback to continually improve services. Thank you for bringing these issues to our attention, and we will address them promptly. Your comfort and safety are our top priorities, and we aim to provide a pleasant stay for all guests.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello EDUARDO, We appreciate you choosing to stay with us! If you have any feedback to share, please don't hesitate to contact us so we can ensure your next visit is even more enjoyable.
by A verified traveler
Posted 18 Apr 2024
front desk morning shift and night shift very polite and kindly
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Fernando,We appreciate your feedback regarding our front desk staff's politeness and kindness. Our team strives to provide excellent service at all times. Your kind words will be shared with them to acknowledge their hard work and dedication to guest satisfaction. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 16 Apr 2024
Old paint. Looked run down
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Julie, We appreciate your feedback and will share your comments with our team to make improvements. Our goal is to ensure a pleasant experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Vincent, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 19 Mar 2024
The original room that was assigned was a little too dated, but front deck assigned another room which was much better, with no hesitation!!!! Staff was very nice
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello MCavion,We appreciate your feedback regarding the room change and are glad to hear you found the second room more to your liking. Our team takes pride in providing excellent service to our guests. Should you have any future concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 18 Mar 2024
Nothing
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Vern, We appreciate you sharing your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
