Ratings based on 120 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2023
The hotel and expedia need to make it clear that this is a self-check in hotel which is only staffed in person a few hours a day. I have never been to such hotels and it was a confusing experience to begin with.
The initial booking page stated that this hotel had a 24 hr reception (which I assumed meant a person was on reception). When I received the self-check in code I just assumed it was in case I arrived late night. On entering the building (a multi-use building) there were no signs telling me which floor to go to and a staircase with poor lighting. I had an accident whilst searching where I was meant to go, bleeding and with no-one around to ask. Within the hotel section the signage needed to be clearer.
The room and en-suite was excellent - very clean, modern, welcoming. My queries were met via the phone service and when I met a staff member the following morning she was very helpful and listened attentively to my complaints. The hotel also apologised in writing about the signage.
Once I understood how self-check in hotels operate I was more settled, and had this been made clearer at the start I would have given a good to excellent rating.
Comment from Hotel Management
20 Oct 2023 by Doris, Hotel Management
Dear SamanthaThank you for your detailed feedback. We apologize again for the inconvenience you had during your overnight stay with us.As we mentioned in a previous message to you, we will be revising our signage to make it easier for our guests to find the rooms. Further, we will better point out in the accommodation description that our reception is staffed from 06:30 to 11:30 (not a 24h reception, as check-in is done at the self check-in machine).Yours sincerelyDoris
by A verified traveler
Posted 4 Oct 2023
Checking in minor problems "not" caused by owners but Ai communications. We missed an email with instructions. Even though problem not the owners they upgraded our room. Nice touch. Want to compliment "Eveline" at desk who really went out of her way to make sure our stay was positive. Breakfasts were great. Would return here in future without hesitation.
by A verified traveler
Posted 30 Aug 2023 on Hotels
Everything was perfrct very clean and nice place very recommended specialy for big family or friends
by A verified traveler
Posted 13 Aug 2023 on Hotels
by A verified traveler
great modern hotel.
Posted 4 Aug 2023 on HotelsSuper clean and modern hotel.
Slightly fiddly with the self check in via touch screen outside the hotel - would be better if full screen were utilised as hitting wrong button often happened. Apart from that 0- excellent.
Sleepy little town was lovely near by.
Best shower I've had in any hotel for some time!
by A verified traveler from Quebec
Posted 30 Jun 2023
Great updated room in a small village next to two grocery stores. The bathroom is big, lots of hot water, bed is comfy, plenty of storage space. Can't beat the price I got too. Would go back again!
by A verified traveler
Posted 24 Jun 2023
by A verified traveler
Posted 14 Jun 2023
Comment from Hotel Management
18 Jul 2023 by Eveline - Hotel Manager, Hotel Management
Liebe Nadia, es tut mir sehr leid, dass Ihr Aufenhalt bei uns eine Enttäuschung war. Wir möchten uns verbessern und wären sehr froh um ein Information, was ihnen bei uns nicht gefallen hat. Herzliche Grüsse aus Willisau, Eveline
by A verified traveler
Posted 27 May 2023 on Hotels
by A verified traveler
Posted 21 Oct 2022
