Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Angier
Posted 28 May 2024
This place is like stepping back in time. Very pretty but to be honest they need to invest into some new beds. If not for the beds i would stay again, but lets face the facts. Im staying there to sleep, hence id like a comfortable bed. next time Im in area I will go back to the Hampton.
by A verified traveler
Posted 26 May 2024
Wonderful place with a very nice staff.
by A verified traveler
Posted 25 May 2024
We came for a concert..and the hotel was next door to the venue. Very convenient.
by A verified traveler
Posted 20 May 2024
Look, it’s old. The elevators are exceptionally fast. But the hotel is OLD. If you like 1920’s-1930’s era rooms then this is for you. Peach tile bathroom, plate glass windows, low low toilet water pressure then this is it. Breakfast is off the hook.
Comment from Hotel Management
20 May 2024 by Tim Eisner - Front Desk Manager, Hotel Management
I'd like to thank you for your response, and I am sorry that you did not find your recent stay with us to be exemplary. We are indeed a classic hotel, but we pride ourselves on keeping up with modern amenities and conveniences, and we would like to apologize once again about your issues such as the water pressure in your bathroom. We will be using your feedback to improve our service for all our guests, and hope you give us another chance to provide you with an excellent stay in the future.
by A verified traveler
Posted 19 May 2024
I like the fact that it seemed like I was stepping back in time. The place and staff were wonderful. Dining opinions very good.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 17 May 2024
We loved the atmosphere and the staff!
by A verified traveler
Posted 16 May 2024
Our room was terrible. It was nothing like the pictures indicated. The room looked old and tired and greatly in need of an update. The carpeting had large visible seams and looked like it was pieced together from sections from other rooms. There was a cable for the TV that was exposed and ran across the threshold leading into the bedroom. It created a significant tripping hazard. The room was not large enough to fit the two queen sized beds as you had about 12 inches to squeeze by the bed to get into the bathroom, I don’t feel the room was worth the money we paid for it and will not trust Expedia or Best Western for my future accommodations.
Comment from Hotel Management
17 May 2024 by Tim Eisner- Front Desk Manager, Hotel Management
I would like to apologize on behalf of the entire staff of the Genetti Hotel for the troubles you encountered during your recent stay with us. A good stay starts with a comfortable and well taken care of room for you to relax in. We take all concerns and criticisms seriously, and we will be using your feedback to take the appropriate steps to provide a better experience for all our guests going forward.
by A verified traveler
Posted 10 May 2024
Very friendly staff
by A verified traveler
Posted 6 May 2024
Front desk very friendly and helpful at check-in. Rooms are clean but dated. I would stay here again.
