Ratings based on 819 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2022 on Hotels
up and closed
by A verified traveler
Posted 17 Jan 2022
We booked for a Saturday stay. The water was freezing, fuzz and hair were floating in the hot tub. They double booked our room so we had to wait for another one. The heater in our room didn’t work right and when I went to take a shower there was hair on the wall in the shower. Needles to say we won’t be back
Comment from Hotel Management
17 Jan 2022 by Staff , Hotel Management
Did you bring up any of your concern with the front desk or management so they could address the issues?
by A verified traveler
Posted 1 Jan 2022 on Hotels
Comment from Hotel Management
5 Jan 2022 by Stephanie, Hotel Management
Thank you for taking the time to leave us your rating. Your insight on your stay is very important to us. We hope to see you again in the future.
by A verified traveler
Posted 27 Dec 2021 on Orbitz
by A verified traveler
Posted 26 Dec 2021 on Hotels
Comment from Hotel Management
27 Dec 2021 by Stephanie, Hotel Management
thank you for taking the time to leave us your rating. We are thrilled that you enjoyed your stay with us. We hope to serve you again in the future.
by A verified traveler
Posted 12 Dec 2021 on Hotels
Comment from Hotel Management
13 Dec 2021 by Stephanie, Hotel Management
Thank you for taking the time to leave us your rating. We are happy to see that you enjoyed your stay with us. We hope to serve you again in the future.
by A verified traveler
…
Posted 5 Dec 2021 on HotelsThe hot tub was not working, again, upon our 2nd family trip/stay. We had no in-hotel access to ice or amenities, without going outdoors, and entering back into the main portion of the hotel. And there was no in-room telephone, with which to contact the main desk, or anyone at all.
Comment from Hotel Management
6 Dec 2021 by Stephanie, Hotel Management
Thank you for taking the time to leave us your feedback, your insight on your stay with us is very important. We are sorry to see that your stay was not 100% satisfactory. I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.
by A verified traveler
Posted 27 Nov 2021
Waterpark was great for grandkids. Things were not kept well-stocked
Comment from Hotel Management
27 Nov 2021 by Stephanie, Hotel Management
Thank you for your feed back, I have sent your concerns to the proper department to be addressed. We hope we are able to serve you better in the future.
by A verified traveler
Posted 25 Nov 2021
by A verified traveler
Posted 14 Nov 2021
So not worth the money I paid. Dark, dingy, poor lighting in and out. I almost thought the hotel was closed
Comment from Hotel Management
15 Nov 2021 by Hotel Staff, Hotel Management
Sorry that you felt that way I have sent a message to get some more information to fix these things. I know that with the remodel our goal has been to brighten up the place instead of having the dark colors.
