Ratings based on 39 Verified Reviews
2.4 Room cleanliness
3.4 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2023
Friendly/helpfull staff. Excellent restaurant. Food was outstanding!
Comment from Hotel Management
25 Nov 2023 by Georgia Salih, Director of Operations, Hotel Management
Jon,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 21 Oct 2023
Comment from Hotel Management
12 Nov 2023 by Georgia Salih Director fo Operations, Hotel Management
Kyle,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and for any discomforts you may have encountered during your recent visit with us. Because your satisfaction is important to us. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Georgia Salih, Director of Operations, Hotel Management
Robert,,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations also for any discomforts you encountered during your recent visit with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Georgia SalihDirector of Operations
by A verified traveler
Posted 23 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Georgia Salih, Director of Operations, Hotel Management
Tracy,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. Because your satisfaction is important to us as a valued guest I will be sharing your information with our entire staff that we can prevent further occurrences of this type in the future.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Georgia SalihDirector of Operations
by A verified traveler
Do not stay here
Posted 7 Jul 2023 on HotelsThis motel is horrible. Dead bugs on the floors and bed. Mold around the shower in the bathroom. We immediately returned to the front desk and cancelled our reservation and still got charge one nights cancellation fee. Ridiculous for uninhabitable conditions.
Comment from Hotel Management
9 Jul 2023 by Georgia Salih, Director of Operations, Hotel Management
Virginia,You are a valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and for any discomforts you experienced while staying with us. I understand you were not happy with your recent visit with us. The condition of the room was disappointing. I am very sorry you were not happy with us and I have shared your survey with our entire staff and I assure you appropriate action will be taken because your satisfaction is important to us. Also, we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Georgia Salih Director of Operations
by A verified traveler
Posted 27 Jun 2023
It was not clean sheets was dirty and room
Comment from Hotel Management
28 Jun 2023 by Georgia Salih, Director of Operations, Hotel Management
Jeremy,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of the room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Georgia Salih Director of Operations
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Georgia Salih, Director of Operations, Hotel Management
Benjamin,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central. On behalf of our entire team, I would like to apologize for failing to exceed your expectations concerning your recent visit with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Georgia SalihDirector of Operations
by A verified traveler
Posted 13 Jun 2023 on Orbitz
Apon my arrival around 1130pm the room I reserved was not available and they gave me a king size bed. I reserved a double bed. Then they told me they had someone check into the room for only 15 minutes however, there was no pillows, towels, nightstand or blankets. Trash was everywhere and there was empty Suboxone wrappers on the floor
Comment from Hotel Management
13 Jun 2023 by Georgia Salih, Director of Operations, Hotel Management
Aysa,Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Williamsburg Central.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room during your stay. I have notified our entire staff and we have addressed these issues and I sincerely apologize for this lack of communication concerning the status of your room. I understand your room was not actually ready for a guest and should not have been given to you. Your satisfaction is important to us as a valued guest.Because you are a very valuable customer we will be using your feedback to make improvements, and so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Georgia Salih, Director of Operations
by A verified traveler
Posted 28 May 2023
Nothing was clean! There were long brown hairs all over the bathroom and the bathroom smelled like pee. The floors were disgusting. Not only had they not been vacuumed in a while but spills and spots everywhere. The pull out couch bedding had not been cleaned. When we pulled it out there were crumbs and dirt all over it. A gnat flew out from one of the bed pillows when we arrived. The balcony door would not open. Friday night there were drunk men staggering all throughout the building making it feel unsafe.
Comment from Hotel Management
29 May 2023 by Georgia Salih, Director of Operations, Hotel Management
Dear Valued Guest Cheyenne, Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and for any discomforts you may have encountered during your visit with us. I understand that the condition of the room was not what you expected. I want you to know that your comments will be share with our entire staff and will take appropriate actions to correct these issues because your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. . We hope for an opportunity to properly host you in the future. Sincerely, Georgia SalihDirector of Operations
by A verified traveler
Posted 22 May 2023
Olddr property needing complete overhaul. Didn't feel clean or safe. Limited hot eater, hair dryer did not work, shower curtain holder falling off, could not open balconey doors, bed matress dipped in middle, toilets too low. Staff was great, but I wouldn't stay there again or recommend.
Comment from Hotel Management
23 May 2023 by Georgia Salih, General Manager, Hotel Management
Dear Melanie,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Williamsburg Central.On behalf of our entire team, I would like to apologize for failing to exceed your expectations and for any discomforts you encountered during your recent visit with us. I understand that you felt the condition of the room was not what you expected. We will be looking into your complaints and appropriate action will be taken. Please anytime you stay with us let the front desk know so we can make your comfortable by addressing your complaints in a timely manner. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I also want to add that we are happy that you come to see us a couple of times a year. We value your repeat business and look forward to improving the conditions of your stays in the future.We hope for an opportunity to properly host you in the future.Sincerely,Georgia Salih
